[{"id":9262,"date":"2026-05-18T23:25:53","date_gmt":"2026-05-18T23:25:53","guid":{"rendered":"https:\/\/www.oliverjames.com\/jobs\/director-of-product-management-operations\/"},"modified":"2026-05-18T23:26:00","modified_gmt":"2026-05-18T23:26:00","slug":"director-of-product-management-operations-9262","status":"publish","type":"job","link":"https:\/\/www.oliverjames.com\/en\/jobs\/director-of-product-management-operations-9262\/","title":{"rendered":"Director of Product Management &#8211; Operations"},"content":{"rendered":"<div>\n<p><strong><span style=\"font-size: 12pt\">Director of Product Management &#8211; Operations<\/span><\/strong><\/p>\n<p><span style=\"font-size: 8pt\"> This is a high-impact product leadership role within a large insurance organization undergoing a significant enterprise transformation across its core business units, including Retirement Services, Life Insurance, and Workforce Benefits.<\/span><\/p>\n<p><span style=\"font-size: 8pt\">The role sits at the center of a broader operational transformation effort focused on improving efficiency, reducing manual processes, and creating more scalable back-office operations across the organization.<\/span><\/p>\n<p><span style=\"font-size: 8pt\">A major focus area is agent onboarding, ensuring financial professionals are onboarded accurately, efficiently, and with the correct product access and operational support in place.<\/span><\/p>\n<p><span style=\"font-size: 8pt\"> <\/span><\/p>\n<p><span style=\"font-size: 12pt\"><strong>Role Purpose:<\/strong><\/span><\/p>\n<p><span style=\"font-size: 8pt\"> The Director of Product Management &#8211; Operations will lead operational platform and process transformation initiatives across multiple business units, with a strong focus on improving cycle times, reducing operational risk, and increasing accuracy across core back-office functions.<\/span><\/p>\n<p><span style=\"font-size: 8pt\">The role will partner closely with Operations leadership to identify inefficiencies, improve process structure, and drive more standardized and scalable operational workflows in environments that remain heavily manual today.<\/span><\/p>\n<p><span style=\"font-size: 8pt\">This is both a strategic and hands-on leadership role, requiring someone who can operate at senior stakeholder level while remaining close enough to execution to drive momentum, remove blockers, and establish operational rhythm across teams.<\/span><\/p>\n<p><span style=\"font-size: 8pt\"> <\/span><\/p>\n<p><span style=\"font-size: 12pt\"><strong>Key Responsibilities:<\/strong><\/span><\/p>\n<\/p>\n<ul>\n<li>Lead operational transformation initiatives focused on improving cycle time across core back-office functions<\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-size: 8pt\">Drive reduction of manual processes through more structured and scalable operational workflows<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-size: 8pt\">Improve operational accuracy and support risk reduction across onboarding and operational processes<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-size: 8pt\">Build scalable operational processes from the ground up in areas lacking structure or documented process flows<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-size: 8pt\">Drive measurable improvements across onboarding and operational delivery environments<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 8pt\"> <\/span><\/p>\n<p><strong><span style=\"font-size: 12pt\">In Order to Be Successful:<\/span><\/strong><\/p>\n<p><span style=\"font-size: 8pt\"> Success in this role will require proven achievements improving operational efficiency, reducing onboarding or workflow cycle times, and implementing more structured operational processes across complex organizations. The right individual will have experience driving measurable improvements in risk reduction, accuracy, and operational execution through stronger process design and operational alignment.<\/span><\/p>\n<p><span style=\"font-size: 8pt\"> <\/span><\/p>\n<p><strong><span style=\"font-size: 12pt\">Why This Role Stands Out:<\/span><\/strong><\/p>\n<\/p>\n<ul>\n<li><span style=\"font-size: 8pt\"> This is a rare opportunity to join a major enterprise transformation programme at a pivotal stage of change, where foundational operational processes and delivery models are actively being rebuilt.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-size: 8pt\">The role offers significant visibility across both business and technology leadership teams, with the opportunity to directly influence how operational processes scale across the organization.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-size: 8pt\">It suits someone who thrives in complex, evolving environments and enjoys bringing structure, process discipline, and measurable operational improvement into areas that are still heavily manual today.<\/span><\/li>\n<\/ul>\n<p> <\/div>\n<p> <\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/S2VsbHkuT2xheWVtaS4zMjIyNC4xMTMwOUBvbGl2ZXJqYW1lc2Fzc29jaWF0ZXMuYXBsaXRyYWsuY29t.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Director of Product Management &#8211; Operations This is a high-impact product leadership role within a large insurance organization undergoing a significant enterprise transformation across its core business units, including Retirement Services, Life Insurance, and Workforce Benefits. 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of Product Management &#8211; Salesforce"},"content":{"rendered":"<h1>Job Opportunity: Director of Product Management &#8211; Salesforce<\/h1>\n<h1>Overview:<\/h1>\n<div>This is a high-impact product leadership role within a large insurance organization undergoing a significant enterprise<\/div>\n<div>transformation across its core business units, including Retirement Services, Life Insurance, and Workforce Benefits.<\/div>\n<div> <\/div>\n<div>This role sits at the center of that change, with Salesforce positioned as a key enabler of sales effectiveness and enterprise-wide sales enablement.<\/div>\n<div><strong>Role Purpose:<\/strong><\/div>\n<div> <\/div>\n<div>\n<ul>\n<li>The Director of Product will lead the Salesforce and Customer Platforms agenda across multiple business units, with enablement of sales teams and business stakeholders as the primary objective.<\/li>\n<\/ul>\n<ul>\n<li>The focus is on partnering closely with sales and business leaders to ensure Salesforce and connected customer platforms actively support execution, improve efficiency across sales processes, and drive consistency in how teams operate.<\/li>\n<\/ul>\n<ul>\n<li>This is both a strategic and hands-on leadership role, requiring someone who can operate at senior stakeholder level while remaining close enough to execution to drive momentum and remove blockers.<\/li>\n<\/ul>\n<p><strong>Key Responsibilities:<\/strong><\/div>\n<div>Candidates will need to evidence experience defining and leading product direction for Salesforce and customer platforms, including contact center technology, with a strong focus on sales enablement through close partnership with sales and business leaders to improve execution, efficiency, and platform adoption across complex organizations.<\/div>\n<div> <\/div>\n<div><strong>In Order to Be Successful:<\/strong><\/div>\n<div> <\/div>\n<div>\n<ul>\n<li>Success in this role will require proven achievements across Salesforce delivery, sales enablement, and customer platform transformation, particularly in environments where platforms have been underutilized or inconsistently adopted.<\/li>\n<\/ul>\n<ul>\n<li>The right individual will have a track record of driving measurable improvements in how sales teams operate through better use of technology and more effective platform design.<\/li>\n<\/ul>\n<\/div>\n<div><strong>Why This Role Stands Out:<\/strong><\/div>\n<div> <\/div>\n<div>\n<ul>\n<li>This is a rare opportunity to join a major enterprise transformation programme at a pivotal stage of change, where foundational decisions around platforms and operating models are actively being rebuilt.<\/li>\n<\/ul>\n<ul>\n<li>The role offers significant visibility across both technology and business leadership teams, with the opportunity to directly influence how Salesforce and customer platforms enable sales execution and improve operational performance across the organization.<\/li>\n<\/ul>\n<ul>\n<li>It suits someone who thrives in complex, 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This role would suit someone who wants to be deeply embedded in one of healthcare&#8217;s fastest-growing markets rather than working in a traditional actuarial environment. <\/p>\n<p><span style=\"text-decoration: underline\"><strong>Role requirements:<\/strong><\/span><\/p>\n<ul>\n<li>2-5+ years of experience in a healthcare actuarial role<\/li>\n<li>ASA or FSA designation preferred, pre-ASA required<\/li>\n<li>3-Experience in Medicare claims data and emerging ACO models<\/li>\n<\/ul>\n<p>What makes this particularly interesting is the level of ownership and visibility &#8211; you&#8217;d work directly alongside the founders, COO, and senior actuarial leadership on strategic initiatives shaping the future of value-based care. 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This individual will play a highly visible role partnering with internal stakeholders, program administrators, and external regulatory bodies to ensure ongoing compliance across a growing and evolving business.<\/p>\n<p class=\"isSelectedEnd\">This opportunity is ideal for someone with strong P&amp;C insurance compliance experience who enjoys working in a collaborative, fast-paced environment and wants broad exposure across regulatory reporting, data calls, statistical reporting, and multi-state compliance operations.<\/p>\n<h2>Skills &amp; Experience<\/h2>\n<ul data-spread=\"false\">\n<li>5+ years of P&amp;C insurance compliance experience within a carrier, MGA, TPA, or program environment<\/li>\n<li>Strong knowledge of multi-state insurance regulatory requirements<\/li>\n<li>Experience managing compliance calendars and regulatory change tracking<\/li>\n<li>Hands-on exposure to statistical reporting, state data calls, liability reporting, and premium tax compliance<\/li>\n<li>Familiarity with NCCI, ISO, and workers&#8217; compensation reporting requirements<\/li>\n<li>Experience supporting admitted and non-admitted commercial lines business<\/li>\n<li>Ability to partner cross-functionally with underwriting, accounting, data analytics, and executive leadership teams<\/li>\n<li>Strong research, organizational, and problem-solving skills<\/li>\n<li>Experience managing or mentoring team members is preferred<\/li>\n<li>Comfortable operating in a growing and evolving environment with changing priorities<\/li>\n<\/ul>\n<h2>Detailed Job Description<\/h2>\n<ul data-spread=\"false\">\n<li>Manage compliance operations and compliance calendar activities across multiple lines of P&amp;C business and jurisdictions<\/li>\n<li>Monitor and track changing state regulatory requirements to ensure ongoing compliance<\/li>\n<li>Coordinate and oversee regulatory reporting obligations including statistical reporting, liability reporting, state data calls, anti-fraud reporting, and related submissions<\/li>\n<li>Serve as a liaison to program administrators and MGAs regarding compliance-related reporting requirements and regulatory obligations<\/li>\n<li>Support workers&#8217; compensation reporting activities including NCCI reporting and financial data calls<\/li>\n<li>Collaborate with internal departments including underwriting, accounting, and data analytics to implement process improvements and resolve compliance-related issues<\/li>\n<li>Conduct regulatory research related to new products, lines of business, and geographic expansion initiatives<\/li>\n<li>Assist in maintaining and improving internal compliance workflows, controls, and documentation<\/li>\n<li>Support licensing, certificates of authority, and other insurance regulatory requirements as needed<\/li>\n<li>Partner with leadership on strategic compliance initiatives tied to organizational growth and expansion<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/b2xpdmVhLmt1cGllYy44NzA1OS4xMTMwOUBvbGl2ZXJqYW1lc2Fzc29jaWF0ZXMuYXBsaXRyYWsuY29t.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Compliance Senior Manager Job Summary \/ Introduction Our client is seeking a Compliance Senior Manager to support and oversee regulatory compliance operations across a multi-state P&amp;C insurance platform. 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Analytics<\/span><\/p>\n<ul style=\"direction: ltr;margin-top: 0in;margin-bottom: 0in\" type=\"disc\">\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">Collaborate with business and technical teams to gather reporting and integration requirements.<\/span><\/li>\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">Build and support reporting datasets, dashboards, and analytical models using Power BI and related tools.<\/span><\/li>\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">Standardize data definitions, KPIs, and reporting structures across departments.<\/span><\/li>\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">Assist with enterprise reporting administration and ongoing BI enhancements.<\/span><\/li>\n<\/ul>\n<p style=\"margin-top: 0pt;margin-bottom: 8pt;font-size: 10.0pt\"><span style=\"font-weight: bold\">Qualifications<\/span><\/p>\n<ul style=\"direction: ltr;margin-top: 0in;margin-bottom: 0in\" type=\"disc\">\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">5+ years of experience in data engineering, BI, or database development roles.<\/span><\/li>\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">Strong expertise with Microsoft SQL Server, SSIS, and advanced T-SQL development.<\/span><\/li>\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">Experience designing normalized databases, star schemas, and data warehouse solutions.<\/span><\/li>\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">Solid understanding of SQL Server administration, query optimization, and performance tuning.<\/span><\/li>\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">Experience working in Agile\/Scrum environments and enterprise transformation initiatives.<\/span><\/li>\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">Familiarity with Git, Azure DevOps, and CI\/CD practices.<\/span><\/li>\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">Strong analytical, problem-solving, and stakeholder communication skills.<\/span><\/li>\n<\/ul>\n<p style=\"margin-top: 0pt;margin-bottom: 8pt;font-size: 10.0pt\"><span style=\"font-weight: bold\">Preferred Skills<\/span><\/p>\n<ul style=\"direction: ltr;margin-top: 0in;margin-bottom: 0in\" type=\"disc\">\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">Power BI, Power Query, or SSAS experience.<\/span><\/li>\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">Exposure to Microsoft Fabric and modern cloud data platforms.<\/span><\/li>\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">Knowledge of data governance, metadata management, or data cataloging.<\/span><\/li>\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">Insurance or financial services industry experience preferred.<\/span><\/li>\n<li style=\"margin-top: 0pt;margin-bottom: 8pt;vertical-align: middle\"><span style=\"font-size: 10.0pt\">Advanced Excel capabilities.<\/span><\/li>\n<\/ul>\n<p style=\"margin: 0in;font-family: Calibri;font-size: 11.0pt\">\n<\/div>\n<\/div>\n<\/div>\n<p>To be considered for the role please apply online or email an updated resume to Rachel Place at Oliver James &#8211; 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ALM"},"content":{"rendered":"<p><div>Manager Technique S2 &amp; ALM <\/p>\n<p>Je recrute actuellement un(e) Responsable Engagements Techniques, Solvabilit\u00e9 II &amp; ALM pour le compte de l&#8217;un de mes clients, acteur reconnu de l&#8217;assurance-vie, \u00e9pargne et retraite.<\/p>\n<p>\ud83d\udd0e Les enjeux du poste :<br \/>* Pilotage des engagements techniques et des travaux Solvabilit\u00e9 II<br \/>* Supervision des reportings r\u00e9glementaires et travaux ORSA<br \/>* Pilotage des \u00e9tudes ALM et contribution \u00e0 la strat\u00e9gie financi\u00e8re<br \/>* Management d&#8217;une \u00e9quipe de 5 collaborateurs<br \/>* Contribution \u00e0 la ma\u00eetrise des risques et \u00e0 la rentabilit\u00e9 de l&#8217;activit\u00e9<\/p>\n<p>\ud83c\udfaf Profil recherch\u00e9 :<br \/>* Actuaire de formation<br \/>* 10 ans d&#8217;exp\u00e9rience minimum en assurance-vie \/ \u00e9pargne \/ retraite<br \/>* Expertise Solvabilit\u00e9 II et forte app\u00e9tence pour la mod\u00e9lisation<br \/>* Exp\u00e9rience manag\u00e9riale confirm\u00e9e<\/p>\n<p>\u2728 Ceci est un poste strat\u00e9gique avec une forte exposition aupr\u00e8s de la Direction, dans un environnement technique stimulant et \u00e0 taille humaine.<\/p>\n<p>\ud83d\udce9 Int\u00e9ress\u00e9(e) ou curieux(se) d&#8217;en savoir plus ? Contactez-moi en message priv\u00e9.<\/p>\n<p><a class=\"xRPuXKfUpBkIORjMpZxQAvTEeNvfshyBJs \" href=\"mailto:Assiatou.fievet@oliverjames.com\" target=\"_self\" data-test-app-aware-link=\"\">Assiatou.fievet@oliverjames.com<\/a> <br \/>\ud83d\udcde01 78 96 85 84<\/p>\n<div>\n<h1> <\/h1>\n<\/div>\n<\/div>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/YXNzaWF0b3UuZmlldmV0LjM4NzI3LjExMzA5QG9saXZlcmphbWVzYXNzb2NpYXRlcy5hcGxpdHJhay5jb20.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Manager Technique S2 &amp; ALM Je recrute actuellement un(e) Responsable Engagements Techniques, Solvabilit\u00e9 II &amp; ALM pour le compte de l&#8217;un de mes clients, acteur reconnu de l&#8217;assurance-vie, \u00e9pargne et retraite. \ud83d\udd0e Les enjeux du poste :* Pilotage des engagements techniques et des travaux&#8230;<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false},"jobrelay_source":[1247,1248],"discipline":[25],"industry":[],"contract_type":[1225],"vacancy_type":[1274],"location":[1325],"class_list":["post-9251","job","type-job","status-publish","hentry","discipline-life-insurance","location-ile-de-france"],"acf":{"job_reference":"JOB-052026-306346_1779121320","job_type":"Permanent","job_industry":"Life Insurance","working_arrangement":"","featured":"","start_date":"","expiry_date":"2026-06-01","salary_currency":"EUR","salary_from":"","salary_to":"","salary_per":"","salary_benefits":"","salary":"Negotiable","custom_data":"","application_email":"assiatou.fievet.38727.11309@oliverjamesassociates.aplitrak.com","application_url":"https:\/\/www.aplitrak.com\/?adid=YXNzaWF0b3UuZmlldmV0LjM4NzI3LjExMzA5QG9saXZlcmphbWVzYXNzb2NpYXRlcy5hcGxpdHJhay5jb20","contact_name":"Assiatou 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