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Digital Customer Experience/UX Lead, Global insurer

Oliver James are currently supporting the hiring a Insure with no.1 business performance across multiple markets in APAC. With their strength of in established business model built on high-quality distribution, they have performed exceptionally well compared to their competitor despite the pandemics.

They have identify the opportunity to accelerate the use of technology to provide deeper and actionable insights into customer needs and preferences. Part of their initiative include digital transformation for sales journey.

This digital transformation program attracts only the best talents in the market - Oliver James are currently working with them in search for an Customer Experience/UX Lead.

Role objective

  • Define, articulate and execute a product strategy and holistic digital experience that transform customer experience and business outcomes.
  • Provide holistic digital journey input for Digital Product Owner to refine User Story and UX/UI
  • Synthesize insights & data, research, market analysis and user feedback to build the business case for testing or new feature and disruptive digital journey development.

About you:

  • 3 years of experience as a Product Owner driving and delivering a successful Product Roadmap in an Agile environment
  • 3 years of experience writing features, epics, user stories and acceptance criteria in a product development environment
  • 3 years of experience working in digital projects to capture experience or technology nuances and enablers and translating them into actionable next steps