Systems Support Analyst
The infrastructure and operations team manage the business systems to ensure a smooth and reliable provision of equipment and cloud services, for business users and application development teams. The Systems Support Analyst will be a key member of this team, drawing on a wealth of hands on experience to continually improve and build a growing systems landscape in an exciting and dynamic environment.
Role Summary
The Systems Support Analyst is responsible for providing technical support to the full suite of the business applications, working with both internal development teams and selected software and infrastructure partners to ensure business systems remain operational to agreed SLA's, ensuring documentation is maintained, and managing incidents as and when they occur.
Successful candidate
- Supporting theunderwriting, claims, risk management and financial applications, from 1st line requests, through to major incident management, resolution and root cause analysis
- Liaising with business stakeholders and technical SME's to resolve issues within agreed SLA's, and working to create a continuous improvement culture within the team
- Participating in, and when required managing the change, configuration and release management process, for both proprietary and turn key business applications
- Creating and enhancing application support documentation, and performing one-to-one and group training
- Providing desktop and infrastructure 1st/2nd line support when required
Experience required
- Demonstrable experience in supporting insurance and reinsurance applications, both proprietary and vendor provided (especially Sequel Claims and Sequel Eclipse)
- Good understanding of the M365 application suite, especially SharePoint Online for document management and Power BI for information reporting and data visualization
- Analytical thinking and complex technical problem solving across multi-tiered enterprise applications
- Knowledge of SQL querying and reporting, and Excel data manipulation
- Experience and knowledge of software development principles, database management, data warehouse, middleware, server, and cloud configuration.
