Back to job search

Salesforce Techno-Functional Lead - Permanent

  • Location:

    Hong Kong

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Evgeny Volyanik

  • Contact email:

  • Job ref:


  • Published:

    13 days ago

  • Expiry date:


Our client is currently looking for a senior member of their team who have worked on Service and Sales cloud. Have done couple of project where he/she have contributed from solution design point of view and have help team member from technical point of view.

Role requirements

  • At least 5 years of experience in IT Industry, with strong ability in planning, execution & management.
  • Possess solid knowledge and experience in Salesforce supporting/ development
  • Certifications like Salesforce Certified Platform Developer, Salesforce Certified Administrator, Veeva CCP Certified is a plus
  • Project experience in Retail project is a plus
  • Solid analytical and problem-solving skills
  • Fluent communication in English

Key Responsibilities:

  • Review existing resolution processes and recommend preventive maintenance activities
  • Lead Solution design for Break fixes and work on related Salesforce Configuration/Customization efforts based on capacity
  • Perform resolution for incidents, problem tickets and apply tactical and permanent fixes in Salesforce CRM platform
  • Perform environment refreshes while ensuring they are done appropriately.
  • Responsible for Problem Management and validating change request and Estimation
  • Roster Preparation and assignment of the weekly tasks of the Support Team during the business hours and shift hours
  • Ticket triage and resolution plan assignment
  • Perform regression test prior to production releases
  • Creating regression test scripts
  • Sanity checks for regression test post deployment and Rollback if tests failed

The world of contracting: Where stability meets flexibility | Wednesday 20 Oct | 1pm

Thinking of handing in your notice?

Download our Counteroffer Guide for advice on how to navigate counteroffers why they're made, reasons to accept or decline, and what you should consider before making your decision.