Our client is currently looking for a senior member of their team who have worked on Service and Sales cloud. Have done couple of project where he/she have contributed from solution design point of view and have help team member from technical point of view.
Role requirements
- At least 5 years of experience in IT Industry, with strong ability in planning, execution & management.
- Possess solid knowledge and experience in Salesforce supporting/ development
- Certifications like Salesforce Certified Platform Developer, Salesforce Certified Administrator, Veeva CCP Certified is a plus
- Project experience in Retail project is a plus
- Solid analytical and problem-solving skills
- Fluent communication in English
Key Responsibilities:
- Review existing resolution processes and recommend preventive maintenance activities
- Lead Solution design for Break fixes and work on related Salesforce Configuration/Customization efforts based on capacity
- Perform resolution for incidents, problem tickets and apply tactical and permanent fixes in Salesforce CRM platform
- Perform environment refreshes while ensuring they are done appropriately.
- Responsible for Problem Management and validating change request and Estimation
- Roster Preparation and assignment of the weekly tasks of the Support Team during the business hours and shift hours
- Ticket triage and resolution plan assignment
- Perform regression test prior to production releases
- Creating regression test scripts
- Sanity checks for regression test post deployment and Rollback if tests failed
