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Service Reporting Analyst | London Market

  • Location:

    London

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    £40000 - £50000 per annum

  • Contact:

    Rhys Scott-Samuel

  • Contact email:

    Rhys.Scott-Samuel@oliverjames.com

  • Job ref:

    JOB-062022-171005_1655105313

  • Published:

    20 days ago

  • Expiry date:

    2022-07-13

Service Reporting Analyst | London Market Insurer

My client is a London Market Insurance Firm based in the City and they are looking to appoint a Service Reporting Analyst to work to help support their Infrastructure Capibility.

They are looking for someone who can:

  • Support the Infrastructure team across multiple areas including following up on escalations/ issues where required.
  • Will assist process owners with template setups
  • Will assist process owners with hands on process support
  • Change management support where needed.
  • ITSM support systems administration including ITSM ticketing (Halo)
  • Support and administration related to key meetings such as Service reviews.

The Ideal candidate will have experience with:

  • Microsoft office tools, MS Excel and MS Powerpoint.
  • experience and understanding of infrastructure components like operating systems, databases, middleware, storage, network devices, hypervisors
  • Experience with ITSM tools such as ServiceNow, Remedy, Halo etc
  • Good communicator, able to work with global teams
  • ITIL Foundation and advantage

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