Oliver James are currently engaged with a London based Global Logistics client of ours who are in the market for a ServiceNow Architect to come in and be a key component in their optimisation of ServiceNow.
This is a great opportunity to join an organisation of significant scale on their transformation journey and play a critical role as they build and manage services which are critical to their success.
Key Responsibilities Include:
- Day to day technical management of the ServiceNow Product Suite.
- Manage the continual service improvement backlog, with a fortnightly measure on progress and deliverable elements.
- Ensure that there is a reliable mechanism and process to allow for the configuration/customisation of ServiceNow, including creating work-flows, UI, client scripts, business rules and asset discovery.
- Ensure there is an automated and improving approach to allow for friction-less service requests from
customer requirements including requests, request items and tasks using work-flows -to manage data
flows from the customer to the support teams providing the service - Perform integration's and process automation using ServiceNow capabilities, ensuring that ServiceNow
remains the focus point and linking tool to other departments backlogs, and tooling to allow for
friction-less integration and collaboration.
Requirements:
- Demonstrable expert knowledge and skills to create capabilities to drive Self-service and
automation. (Service Portal, Orchestration, Integration Hub). - Experience with automating users in the Onboarding/ Offboarding within Active Directory & SAP
SuccessFactors. - ServiceNow implementation and development experience in ITSM modules (Incident, Problem,
Change, Service Catalogue/ Request Fulfilment, CMDB & Asset/Procurement). - Strong ITBM (SPM) knowledge to drive automation and efficiency within the PMO function.
- Strong Asset Management experience to drive governance, audit, and expenditure forecasts
