[{"id":10019,"date":"2026-06-15T15:10:02","date_gmt":"2026-06-15T15:10:02","guid":{"rendered":"https:\/\/www.oliverjames.com\/jobs\/senior-support-manager\/"},"modified":"2026-06-15T15:10:14","modified_gmt":"2026-06-15T15:10:14","slug":"senior-support-manager-10019","status":"publish","type":"job","link":"https:\/\/www.oliverjames.com\/nl\/jobs\/senior-support-manager-10019\/","title":{"rendered":"Senior Support Manager"},"content":{"rendered":"<p><strong>Job Title: <\/strong>Senior Support Manager<\/p>\n<p><strong>Location: <\/strong>Zionsville, IN &#8211; hybrid onsite<\/p>\n<p><strong>Salary Range: <\/strong>$180,000 to $250,000<\/p>\n<p><strong>Overview:<\/strong><\/p>\n<p>The ideal candidate combines deep service management expertise with a strong understanding of how technology enables business outcomes. They are equally comfortable leading support teams, driving operational improvements, and engaging with senior leaders to ensure technology services align with organizational priorities.<\/p>\n<p><strong>Key Responsibilities:<\/strong><\/p>\n<ul>\n<li>Provide strategic and operational leadership for the end-user support organization, overseeing incident management, service request fulfillment, escalations, and overall service performance. Establish a culture focused on accountability, responsiveness, and continuous improvement.<\/li>\n<li>Serve as a trusted technology partner to leaders across the business. Develop strong relationships with operational, client-facing, and executive teams to understand business objectives and ensure support services effectively enable critical workflows and productivity.<\/li>\n<li>Champion proactive service management practices that improve reliability and user satisfaction. Analyze service trends, identify recurring issues, and implement sustainable solutions that reduce operational risk and improve service stability.<\/li>\n<li>Lead efforts to identify root causes behind recurring incidents and service disruptions. Partner with engineering, infrastructure, and product teams to prioritize corrective actions, improve platform resilience, and create a culture of learning through post-incident reviews and continuous improvement initiatives.<\/li>\n<li>Recruit, mentor, and develop support professionals while fostering an environment focused on collaboration, growth, and customer-centric service delivery. Establish clear performance expectations and career development opportunities for team members.<\/li>\n<li>Collaborate closely with infrastructure, workplace technology, cybersecurity, application teams, and business stakeholders to ensure support strategies align with broader technology roadmaps and organizational goals.<\/li>\n<\/ul>\n<p><strong>Skills Needed:<\/strong><\/p>\n<ul>\n<li>8+ years of progressive leadership experience in IT support, service delivery, or end-user technology operations.<\/li>\n<li>Experience leading and developing teams of technology professionals in the support, service delivery, or end-user technology space.<\/li>\n<li>Strong knowledge of modern workplace technologies, including endpoint management, identity and access management, collaboration platforms, and IT service management tools.<\/li>\n<li>Experience with enterprise ITSM platforms such as ServiceNow or equivalent solutions.<\/li>\n<li>Demonstrated success implementing problem management and continuous service improvement programs.<\/li>\n<li>Strong understanding of service metrics, operational reporting, and customer experience measurement.<\/li>\n<li>Proven ability to manage executive escalations and communicate effectively with both technical and non-technical audiences.<\/li>\n<li>Excellent leadership, coaching, and stakeholder management skills.<\/li>\n<\/ul>\n<p>If interested in the role, please apply above and email your most updated resume to <strong>Liam <\/strong>at <strong>Liam.Schmidt@oliverjames.com.<\/strong><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/bGlhbS5zY2htaWR0LjMzMDgxLjExMzA5QG9saXZlcmphbWVzYXNzb2NpYXRlcy5hcGxpdHJhay5jb20.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Title: Senior Support Manager Location: Zionsville, IN &#8211; hybrid onsite Salary Range: $180,000 to $250,000 Overview: The ideal candidate combines deep service management expertise with a strong understanding of how technology enables business outcomes. They are equally comfortable leading support teams, driving operational&#8230;<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false},"jobrelay_source":[1247,1248],"discipline":[24],"industry":[],"contract_type":[1225],"vacancy_type":[1274],"location":[1447],"class_list":["post-10019","job","type-job","status-publish","hentry","discipline-investments","location-zionsville"],"acf":{"job_reference":"JOB-062026-308616_1781536201","job_type":"Permanent","job_industry":"Investments","working_arrangement":"Hybrid","featured":"","start_date":"ASAP","expiry_date":"2026-06-22","salary_currency":"USD","salary_from":"180000","salary_to":"250000","salary_per":"annum","salary_benefits":"","salary":"US$180000 - US$250000 per annum","custom_data":"","application_email":"liam.schmidt.33081.11309@oliverjamesassociates.aplitrak.com","application_url":"https:\/\/www.aplitrak.com\/?adid=bGlhbS5zY2htaWR0LjMzMDgxLjExMzA5QG9saXZlcmphbWVzYXNzb2NpYXRlcy5hcGxpdHJhay5jb20","contact_name":"Liam Schmidt","contact_email":"liam.schmidt@oliverjames.com","contact_telephone":"+1 (704) 251-2021","contact_url":"","company_name":"","company_tagline":"","company_website":"","company_twitter":"","company_logo":"","company_video":"","job_location":"Zionsville, Indiana","job_location_raw":"N. America > USA > Indiana > Boone County > Zionsville","geo_lat":"39.9500433","geo_long":"-86.2788948","geo_formatted_address":"Zionsville, IN, USA","geo_city":"Zionsville","geo_country_short":"US","geo_country_long":"United States","geo_administrative_area_level_2_short":"Boone County","geo_administrative_area_level_2_long":"Boone County","geo_administrative_area_level_1_short":"IN","geo_administrative_area_level_1_long":"Indiana","talentlink_job_id":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Senior Support Manager - Oliver James<\/title>\n<meta name=\"description\" content=\"You lead IT support teams in Zionsville as Senior Support Manager, grow talent, improve service performance, and guide leaders.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.oliverjames.com\/nl\/jobs\/senior-support-manager-10019\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Senior Support Manager\" \/>\n<meta property=\"og:description\" content=\"You lead IT support teams in Zionsville as Senior Support Manager, grow talent, improve service performance, and guide leaders.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.oliverjames.com\/nl\/jobs\/senior-support-manager-10019\/\" \/>\n<meta property=\"og:site_name\" content=\"Oliver James\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-15T15:10:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/counter.adcourier.com\/bGlhbS5zY2htaWR0LjMzMDgxLjExMzA5QG9saXZlcmphbWVzYXNzb2NpYXRlcy5hcGxpdHJhay5jb20.gif\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.oliverjames.com\\\/nl\\\/jobs\\\/senior-support-manager-10019\\\/\",\"url\":\"https:\\\/\\\/www.oliverjames.com\\\/nl\\\/jobs\\\/senior-support-manager-10019\\\/\",\"name\":\"Senior Support Manager - Oliver James\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.oliverjames.com\\\/nl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.oliverjames.com\\\/nl\\\/jobs\\\/senior-support-manager-10019\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.oliverjames.com\\\/nl\\\/jobs\\\/senior-support-manager-10019\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/counter.adcourier.com\\\/bGlhbS5zY2htaWR0LjMzMDgxLjExMzA5QG9saXZlcmphbWVzYXNzb2NpYXRlcy5hcGxpdHJhay5jb20.gif\",\"datePublished\":\"2026-06-15T15:10:02+00:00\",\"dateModified\":\"2026-06-15T15:10:14+00:00\",\"description\":\"You lead IT support teams in Zionsville as Senior Support Manager, grow talent, improve service performance, and guide leaders.\",\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.oliverjames.com\\\/nl\\\/jobs\\\/senior-support-manager-10019\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.oliverjames.com\\\/nl\\\/jobs\\\/senior-support-manager-10019\\\/#primaryimage\",\"url\":\"https:\\\/\\\/counter.adcourier.com\\\/bGlhbS5zY2htaWR0LjMzMDgxLjExMzA5QG9saXZlcmphbWVzYXNzb2NpYXRlcy5hcGxpdHJhay5jb20.gif\",\"contentUrl\":\"https:\\\/\\\/counter.adcourier.com\\\/bGlhbS5zY2htaWR0LjMzMDgxLjExMzA5QG9saXZlcmphbWVzYXNzb2NpYXRlcy5hcGxpdHJhay5jb20.gif\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.oliverjames.com\\\/nl\\\/#website\",\"url\":\"https:\\\/\\\/www.oliverjames.com\\\/nl\\\/\",\"name\":\"Oliver James\",\"description\":\"Recruitment Agency &amp; 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Security &amp; Cloud WAN (Palo Alto)<\/strong><\/p>\n<p><strong>Contract to hire | Remote<\/strong><\/p>\n<p><strong> <\/strong><\/p>\n<p><strong>Overview:<\/strong><\/p>\n<p>Senior hands-on Network Security Engineer role within a large enterprise undergoing major infrastructure and cloud connectivity transformation.<\/p>\n<p>The team is delivering a wider portfolio of network and security initiatives, including a Cloud WAN transformation programme, where security plays a central role in how traffic is routed, segmented, and protected across enterprise and cloud environments.<\/p>\n<p>This role sits at the centre of that broader landscape, with Palo Alto technologies forming the core security platform, enabling next-generation firewalling, secure connectivity, and policy-driven routing.<\/p>\n<p><strong> <\/strong><\/p>\n<p><strong>Role Purpose:<\/strong><\/p>\n<ul>\n<li>Lead the design, implementation, and support of enterprise network security solutions, with a strong focus on Palo Alto technologies and modern cloud\/network security architecture, including Cloud WAN initiatives.<\/li>\n<li>This is a senior individual contributor role requiring strong ownership, deep technical capability, and the ability to operate independently while supporting junior engineers and influencing security design decisions.<\/li>\n<li>There is a clear pathway toward Staff Engineer progression, offering increased technical authority and architectural influence over time.<\/li>\n<\/ul>\n<p><strong>Key Responsibilities:<\/strong><\/p>\n<ul>\n<li>Design, deploy, and support Palo Alto NGFW environments (ATP, DLP, DNS Security, GlobalProtect)<\/li>\n<li>Deliver secure network architectures including segmentation, access control, and policy enforcement<\/li>\n<li>Support broader Cloud WAN transformation initiatives, including L3 routing and secure connectivity design<\/li>\n<li>Work across Prisma Access, Cloud NGFW, Strata Cloud Manager<\/li>\n<li>Troubleshoot complex network\/security incidents across enterprise environments<\/li>\n<li>Support NAC (802.1X), WAN\/LAN connectivity, and segmentation strategies<\/li>\n<li>Collaborate with SOC and InfoSec teams on incident response and remediation<\/li>\n<li>Contribute to observability and monitoring (e.g. DataDog)<\/li>\n<\/ul>\n<p><strong> <\/strong><\/p>\n<p><strong>In Order to Be Successful:<\/strong><\/p>\n<ul>\n<li>Proven hands-on delivery in enterprise network security engineering<\/li>\n<li>Strong experience with Palo Alto security platforms<\/li>\n<li>Ability to own implementation and outcomes, not just contribute within larger teams<\/li>\n<li>Strong troubleshooting capability in high-availability enterprise environments<\/li>\n<li>Comfortable operating across both network and security domains (security-first mindset)<\/li>\n<li>Experience mentoring or guiding junior engineers<\/li>\n<\/ul>\n<p><strong> <\/strong><\/p>\n<p><strong>Why This Role Stands Out:<\/strong><\/p>\n<ul>\n<li>This is a high-impact opportunity within a complex enterprise environment delivering multiple network and security transformation initiatives, including a major Cloud WAN programme that is reshaping how secure connectivity is delivered across the organisation.<\/li>\n<li>You&#8217;ll work hands-on with cutting-edge Palo Alto technologies, taking real ownership of how secure network architectures are designed and delivered at scale, rather than operating in a purely support or escalation capacity.<\/li>\n<li>Crucially, this role offers a clear and credible progression path into a Staff Engineer position, giving you the opportunity to step up from senior engineer into a more senior technical authority role with broader influence over architecture, standards, and long-term security direction.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/S2VsbHkuT2xheWVtaS4wMTYwNC4xMTMwOUBvbGl2ZXJqYW1lc2Fzc29jaWF0ZXMuYXBsaXRyYWsuY29t.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Senior hands-on Network Security Engineer role within a large enterprise undergoing major infrastructure and cloud connectivity transformation. The team is delivering a wider portfolio of network and security initiatives, including a Cloud WAN transformation programme, where security plays a central role in how traffic is routed, segmented, and protected across enterprise and cloud environments. This role sits at the centre of that broader landscape, with Palo Alto technologies forming the cor<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false},"jobrelay_source":[1247,1248],"discipline":[25],"industry":[],"contract_type":[1351],"vacancy_type":[1274],"location":[1310],"class_list":["post-10018","job","type-job","status-publish","hentry","discipline-life-insurance","location-new-york"],"acf":{"job_reference":"JOB-062026-308603_1781532653","job_type":"Permanent","job_industry":"Life Insurance","working_arrangement":"Remote","featured":"","start_date":"","expiry_date":"2026-06-22","salary_currency":"USD","salary_from":"60","salary_to":"75","salary_per":"hour","salary_benefits":"","salary":"US$60 - US$75 per hour","custom_data":"","application_email":"Kelly.Olayemi.01604.11309@oliverjamesassociates.aplitrak.com","application_url":"https:\/\/www.aplitrak.com\/?adid=S2VsbHkuT2xheWVtaS4wMTYwNC4xMTMwOUBvbGl2ZXJqYW1lc2Fzc29jaWF0ZXMuYXBsaXRyYWsuY29t","contact_name":"Kelly Olayemi","contact_email":"Kelly.Olayemi@oliverjames.com","contact_telephone":"+1 917 456 8921","contact_url":"","company_name":"","company_tagline":"","company_website":"","company_twitter":"","company_logo":"","company_video":"","job_location":"New York","job_location_raw":"North America > USA > New York","geo_lat":"40.7127753","geo_long":"-74.0059728","geo_formatted_address":"New York, NY, USA","geo_city":"New York","geo_country_short":"US","geo_country_long":"United States","geo_administrative_area_level_2_short":"","geo_administrative_area_level_2_long":"","geo_administrative_area_level_1_short":"NY","geo_administrative_area_level_1_long":"New York","talentlink_job_id":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - 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The role will focus on sourcing, structuring, and originating bridge, DSCR, fix-and-flip, and balance sheet commercial mortgage loans, with a primary emphasis on lower-middle-market transactions.<\/p>\n<p>The successful candidate will possess strong commercial real estate relationships, broad asset class expertise, and a demonstrated track record of originating commercial mortgage loans. Experience with bridge lending, DSCR products, fix-and-flip financing, and securitized lending structures is highly desirable. This individual will play a key role in expanding the platform&#8217;s lending footprint while maintaining disciplined underwriting standards and strong borrower relationships.<\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<ul>\n<li>Originate commercial real estate loans across bridge, fix-and-flip, DSCR, and permanent balance sheet lending programs.<\/li>\n<li>Source financing opportunities through direct borrower relationships, mortgage brokers, real estate investors, banks, developers, and other referral channels.<\/li>\n<li>Develop and maintain relationships with professional fix-and-flip operators, real estate sponsors, investor groups, and residential investment property owners.<\/li>\n<li>Structure financing solutions tailored to borrower needs and institutional investment objectives.<\/li>\n<li>Originate loans across a broad range of asset classes, including multifamily, office, retail, industrial, hospitality, self-storage, mixed-use, single-family rental portfolios, residential investment properties, and specialty asset types.<\/li>\n<li>Evaluate transactions based on sponsorship quality, property cash flow, debt service coverage, collateral characteristics, market fundamentals, renovation plans, and exit strategy.<\/li>\n<li>Assess and structure short-term bridge and renovation financing for acquisition, repositioning, and value-add opportunities.<\/li>\n<li>Work closely with underwriting, legal, servicing, and asset management teams throughout the loan lifecycle.<\/li>\n<li>Maintain an active origination pipeline and provide regular reporting on production, market activity, and borrower relationships.<\/li>\n<li>Represent the organization at industry conferences, networking events, and market-facing meetings.<\/li>\n<li>Ensure all originations adhere to internal credit standards, lending policies, and regulatory requirements.<\/li>\n<\/ul>\n<p><strong>Qualifications<\/strong><\/p>\n<ul>\n<li>Minimum 5 years of commercial and\/or investor real estate lending origination experience. 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Infrastructure and Operations"},"content":{"rendered":"<div><\/p>\n<p class=\"isSelectedEnd\"><strong>Director of Product &#8211; Infrastructure &amp; Operations | Insurance (Remote)<\/strong><\/p>\n<p class=\"isSelectedEnd\">We are partnering with a leading insurance organization undertaking a major transformation of its Infrastructure &amp; Operations function.<\/p>\n<p class=\"isSelectedEnd\">As part of this journey, they are seeking a Director of Product to establish and lead Product Management across Infrastructure &amp; Operations, shaping the vision, strategy, and operating model for a portfolio spanning Cloud, Data Centres, Networking, Employee Experience, DevOps, Service Management, and Platform Services.<\/p>\n<p class=\"isSelectedEnd\">This is a highly visible leadership role with significant executive sponsorship and the opportunity to build product maturity across a critical enterprise function.<\/p>\n<p class=\"isSelectedEnd\"><strong>The Opportunity<\/strong><\/p>\n<p class=\"isSelectedEnd\">This is not a traditional infrastructure leadership position.<\/p>\n<p class=\"isSelectedEnd\">The organization is evolving Infrastructure &amp; Operations into a product-led function, creating clear ownership, customer-centric services, and measurable outcomes across technology capabilities used by thousands of employees and business stakeholders.<\/p>\n<p class=\"isSelectedEnd\">You will lead a team of Product Managers and Product Owners, define the operating model, establish product management best practices, and drive a transformation agenda that includes cloud modernization, FinOps, employee experience, and data centre strategy.<\/p>\n<p class=\"isSelectedEnd\"><strong>Key transformation initiatives include:<\/strong><\/p>\n<p class=\"isSelectedEnd\">* Data centre exit strategy through 2028<br \/>* Development of a cloud operating model and FinOps capability<br \/>* Modernisation of Employee Experience and End User Services<br \/>* Evolution of a large-scale MSP partnership and operating model<br \/>* Establishment of consistent product frameworks, governance, and ways of working<\/p>\n<p class=\"isSelectedEnd\"><strong>Key Responsibilities<\/strong><\/p>\n<p class=\"isSelectedEnd\">* Define and execute the Product strategy across Infrastructure &amp; Operations<br \/>* Build and scale Product Management capabilities, standards, and operating models<br \/>* Lead and develop a team of Product Managers and Product Owners<br \/>* Establish product maturity frameworks, governance, and prioritisation processes<br \/>* Drive product roadmaps across cloud, infrastructure, employee experience, and platform services<br \/>* Partner with engineering, architecture, operations, and business stakeholders to align investment and delivery priorities<br \/>* Translate infrastructure capabilities into customer-focused, productised services<br \/>* Balance strategic transformation objectives with hands-on delivery leadership<\/p>\n<p class=\"isSelectedEnd\"><strong>What We&#8217;re Looking For<\/strong><\/p>\n<p class=\"isSelectedEnd\">* Experience building and leading Product Management functions<br \/>* Strong background in Infrastructure, Cloud, Platform Engineering, or Technology Operations<br \/>* Experience implementing product frameworks, methodologies, and operating models<br \/>* Proven ability to operate at both strategic and execution levels<br \/>* Experience leading transformation initiatives within complex enterprise environments<br \/>* Strong stakeholder management and executive influencing skills<br \/>* Ability to build credibility across product, engineering, and operations teams<\/p>\n<p class=\"isSelectedEnd\"><strong>Highly Relevant Experience<\/strong><\/p>\n<p class=\"isSelectedEnd\">* Cloud platforms and operating models (AWS preferred)<br \/>* Infrastructure and Operations product management<br \/>* Data centre transformation and modernization<br \/>* FinOps and technology investment governance<br \/>* Employee Experience and End User Services<br \/>* MSP\/vendor operating model transformation<br \/>* DevOps, Service Management, and Platform Engineering environments<\/p>\n<p class=\"isSelectedEnd\"><strong>Why This Role<\/strong><\/p>\n<p>* Opportunity to build and mature Product Management within Infrastructure &amp; Operations<br \/>* Executive visibility and sponsorship<br \/>* Lead a team of Product Managers and Product Owners<br \/>* Shape multi-year cloud, infrastructure, and operating model transformation initiatives<br \/>* Influence enterprise technology strategy and investment decisions<br \/>* High-impact leadership role with significant scope for long-term change<\/p>\n<p> <\/div>\n<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/QmVuLkphcnZpcy4xNDgwMi4xMTMwOUBvbGl2ZXJqYW1lc2Fzc29jaWF0ZXMuYXBsaXRyYWsuY29t.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Director of Product &#8211; Infrastructure &amp; Operations | Insurance (Remote) We are partnering with a leading insurance organization undertaking a major transformation of its Infrastructure &amp; Operations function. As part of this journey, they are seeking a Director of Product to establish and lead&#8230;<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false},"jobrelay_source":[1247,1248],"discipline":[],"industry":[],"contract_type":[1351],"vacancy_type":[1274],"location":[1310],"class_list":["post-9993","job","type-job","status-publish","hentry","location-new-york"],"acf":{"job_reference":"JOB-052026-305619_1781518417","job_type":"Permanent","job_industry":"","working_arrangement":"","featured":"","start_date":"ASAP","expiry_date":"2026-06-22","salary_currency":"USD","salary_from":"","salary_to":"","salary_per":"","salary_benefits":"","salary":"Negotiable","custom_data":"","application_email":"Ben.Jarvis.14802.11309@oliverjamesassociates.aplitrak.com","application_url":"https:\/\/www.aplitrak.com\/?adid=QmVuLkphcnZpcy4xNDgwMi4xMTMwOUBvbGl2ZXJqYW1lc2Fzc29jaWF0ZXMuYXBsaXRyYWsuY29t","contact_name":"Ben Jarvis","contact_email":"Ben.Jarvis@oliverjames.com","contact_telephone":"+44 161 694 0823","contact_url":"","company_name":"","company_tagline":"","company_website":"","company_twitter":"","company_logo":"","company_video":"","job_location":"New York","job_location_raw":"N. 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This role plays a critical part in ensuring the financial integrity of the health plan while providing strategic insights to executive leadership.<\/p>\n<p>The Chief Actuary oversees actuarial and underwriting operations across government and commercial lines of business, serves as the Appointed Actuary, and ensures full regulatory compliance, actuarial governance, and the development of actuarial talent.<\/p>\n<p>Work Arrangement<\/p>\n<p>* Remote: Open to applicants across the United States (excluding CA, IL, ND, NY, OH, WA, and WY)<\/p>\n<p>* Hybrid: Candidates located within 60 miles of Albuquerque are expected to work on-site Tuesday through Thursday<\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<p>Product &amp; Pricing Strategy<\/p>\n<p>* Lead Medicaid rate adequacy assessments and maintain strong partnership with state agencies<\/p>\n<p>* Oversee capitation rate assumptions and ensure actuarial soundness<\/p>\n<p>* Support negotiations and submissions to state regulators and CMS<\/p>\n<p>* Analyze risk adjustment, population acuity, eligibility changes, and payment models<\/p>\n<p>* Ensure commercial and Medicare pricing is both competitive and compliant<\/p>\n<p>* Set premium rates across individual, group, ACA marketplace, and Medicare Advantage plans<\/p>\n<p>* Oversee trend analysis, including medical cost inflation and utilization shifts<\/p>\n<p>* Approve rate filings submitted to regulatory bodies<\/p>\n<p>* Drive product development, underwriting, and pricing initiatives<\/p>\n<p>* Partner with product, finance, and underwriting teams to support innovation and growth<\/p>\n<p>* Lead and develop underwriting teams<\/p>\n<p>* Maintain pricing models to reflect regulatory and benefit changes<\/p>\n<p>Financial Oversight &amp; Forecasting<\/p>\n<p><strong>* Oversee key actuarial balance sheet items, including:<\/strong><\/p>\n<p>* Claims reserves (IBNR)<\/p>\n<p>* Risk adjustment revenue and settlements<\/p>\n<p>* Premium deficiency reserves<\/p>\n<p>* Risk corridor positions<\/p>\n<p>* Partner with finance on forecasting and long-term planning<\/p>\n<p>* Lead actuarial analytics functions<\/p>\n<p>* Provide insights into claims trends, provider performance, pharmacy costs, and population health<\/p>\n<p>Regulatory &amp; Statutory Accountability<\/p>\n<p>* Serve as the Appointed Actuary and sign statutory opinions<\/p>\n<p><strong>* Interface with regulatory bodies, including:<\/strong><\/p>\n<p>* State Departments of Insurance<\/p>\n<p>* Medicaid agencies<\/p>\n<p>* Centers for Medicare &amp; Medicaid Services (CMS)<\/p>\n<p><\/p>\n<p><strong>Ensure compliance with:<\/strong><\/p>\n<p>* Medicaid rate certification requirements<\/p>\n<p>* Medical Loss Ratio (MLR) thresholds<\/p>\n<p>* Mental health parity regulations<\/p>\n<p>* Risk adjustment submission and validation (commercial lines)<\/p>\n<p>Governance &amp; Leadership<\/p>\n<p>* Ensure compliance with Actuarial Standards of Practice<\/p>\n<p>* Recruit, mentor, and develop actuarial leadership talent<\/p>\n<p>* Maintain relationships with external auditors and consulting partners<\/p>\n<p>* Foster a culture of collaboration, innovation, and accountability<\/p>\n<p>Qualifications<\/p>\n<p>* Bachelor&#8217;s degree in Actuarial Science, Mathematics, or related field<\/p>\n<p>* FSA or ASA designation required; MAAA required<\/p>\n<p>* 10+ years of actuarial experience in health insurance, including leadership roles<\/p>\n<p>* Deep expertise in Medicaid; working knowledge of Medicare Advantage, ACA, and\/or commercial markets<\/p>\n<p>* Strong background in pricing, reserving, forecasting, and regulatory filings<\/p>\n<p>* Excellent executive communication and stakeholder management skills<\/p>\n<p>Preferred Experience<\/p>\n<p>* Value-based care, risk adjustment, and population health analytics<\/p>\n<p>* Enterprise risk management or capital strategy<\/p>\n<p>* Ability to translate complex analytics into clear business insights<\/p>\n<p>* Strategic mindset with a collaborative, results-driven approach<\/p>\n<p>Benefits<\/p>\n<p>* Competitive compensation package<\/p>\n<p>* Medical, dental, and vision insurance (effective day one for eligible employees)<\/p>\n<p>* Flexible Spending Accounts (FSAs)<\/p>\n<p>* Generous PTO and wellness programs<\/p>\n<p>* Retirement plans with employer match<\/p>\n<p>* Continuing education and career development support<\/p>\n<p>* Life insurance and disability coverage<\/p>\n<p> <\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/TG9nYW4uSG9scm95ZC4zNTQ2OS4xMTMwOUBvbGl2ZXJqYW1lc2Fzc29jaWF0ZXMuYXBsaXRyYWsuY29t.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Vice President, Chief Actuary is a senior executive leader responsible for all actuarial functions, including pricing, reserving, underwriting, forecasting, and insurance risk management. This role plays a critical part in ensuring the financial integrity of the health plan while providing strategic insights to&#8230;<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false},"jobrelay_source":[1247,1248],"discipline":[20],"industry":[],"contract_type":[1225],"vacancy_type":[1274],"location":[1550],"class_list":["post-9992","job","type-job","status-publish","hentry","discipline-actuarial","location-u-s-virgin-islands"],"acf":{"job_reference":"JOB-062026-308586_1781518322","job_type":"Permanent","job_industry":"Actuarial","working_arrangement":"","featured":"","start_date":"","expiry_date":"2026-06-22","salary_currency":"USD","salary_from":"","salary_to":"250000","salary_per":"annum","salary_benefits":"","salary":"Up to US$250000 per annum","custom_data":"","application_email":"Logan.Holroyd.35469.11309@oliverjamesassociates.aplitrak.com","application_url":"https:\/\/www.aplitrak.com\/?adid=TG9nYW4uSG9scm95ZC4zNTQ2OS4xMTMwOUBvbGl2ZXJqYW1lc2Fzc29jaWF0ZXMuYXBsaXRyYWsuY29t","contact_name":"Logan Holroyd","contact_email":"Logan.Holroyd@oliverjames.com","contact_telephone":"+44 20 3861 9159","contact_url":"","company_name":"","company_tagline":"","company_website":"","company_twitter":"","company_logo":"","company_video":"","job_location":"United States Virgin Island","job_location_raw":"North America > United States Virgin Island","geo_lat":"18.335765","geo_long":"-64.896335","geo_formatted_address":"U.S. Virgin Islands","geo_city":"","geo_country_short":"VI","geo_country_long":"U.S. Virgin Islands","geo_administrative_area_level_2_short":"","geo_administrative_area_level_2_long":"","geo_administrative_area_level_1_short":"","geo_administrative_area_level_1_long":"","talentlink_job_id":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - 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Je levert hoogwaardig juridisch advies aan management, HR en andere stakeholders en draagt actief bij aan een zorgvuldige en toekomstbestendige implementatie van organisatieveranderingen.<\/p>\n<p>De opdracht richt zich zowel op strategisch advies als op hands-on ondersteuning bij individuele casu\u00efstiek en beleidsvraagstukken.<\/p>\n<h3><strong>Belangrijkste verantwoordelijkheden<\/strong><\/h3>\n<ul>\n<li>Zelfstandig adviseren van management en HR Business Partners over arbeidsrechtelijke aspecten van reorganisaties<\/li>\n<li>Begeleiden van medezeggenschapstrajecten en adviseren gedurende het volledige proces<\/li>\n<li>Ondersteunen bij individuele dossiers en interne commissies rondom werkzekerheid en ontslag<\/li>\n<li>Vertalen van juridische adviezen naar praktische documenten (guidelines, Q&amp;A&#8217;s, formats)<\/li>\n<li>Samenwerken met diverse interne stakeholders om tot gedragen oplossingen te komen<\/li>\n<li>Bijdragen aan procesverbeteringen en het vastleggen van &#8216;lessons learned&#8217;<\/li>\n<li>Ondersteunen bij de ontwikkeling van innovatieve oplossingen, waaronder AI-toepassingen binnen reorganisatieprocessen<\/li>\n<li>Waarborgen van interne beleidskaders en compliance met geldende procedures<\/li>\n<\/ul>\n<h3><strong>Profiel van de kandidaat<\/strong><\/h3>\n<ul>\n<li>Afgeronde WO-opleiding Rechten<\/li>\n<li>Ruime ervaring in arbeidsrecht en medezeggenschapsrecht<\/li>\n<li>Aantoonbare ervaring met reorganisaties binnen complexe organisaties<\/li>\n<li>Sterk in stakeholdermanagement en het opereren in politiek sensitieve omgevingen<\/li>\n<li>Projectmatige manier van werken met oog voor deadlines en resultaat<\/li>\n<li>Pragmatisch, oplossingsgericht en communicatief sterk<\/li>\n<li>Ervaring met of interesse in AI-toepassingen binnen het juridische domein<\/li>\n<li>Uitstekende beheersing van Nederlands en goede beheersing van Engels<\/li>\n<\/ul>\n<h3><strong>Wat maakt deze opdracht interessant?<\/strong><\/h3>\n<ul>\n<li>Direct betrokken bij grootschalige organisatieveranderingen<\/li>\n<li>Combinatie van strategisch advies en praktische implementatie<\/li>\n<li>Werken in een professionele, dynamische en internationale omgeving<\/li>\n<li>Veel ruimte om impact te maken en verbeteringen te initi\u00ebren<\/li>\n<\/ul>\n<\/div>\n<div>\n<div>\n<div>\n<p> Job Position <\/p>\n<p> <\/div>\n<div>\n<h2>\n<p> Senior Legal Counsel Employment &#8211; Contract Position <br \/> <\/h2>\n<p> <\/div>\n<p> <\/div>\n<div>\n<h3>Our Client<\/h3>\n<p> Our client, a well-established leader in the banking industry, is seeking a highly skilled and experienced Senior Legal Counsel focusing on Employment Law to join their dynamic team on a contract basis. This position is pivotal in managing a range of complex employee relations matters and facilitating the company&#8217;s employment-related legal framework. <\/p>\n<h3>Role &amp; Responsibilities<\/h3>\n<ul>\n<li>Provide expert legal advice on a range of contentious employment issues including disputes and litigation.<\/li>\n<li>Advise on general employment-related matters, supporting human resources and corporate management.<\/li>\n<li>Support employment aspects in corporate transactions, including mergers and acquisitions.<\/li>\n<li>Develop and oversee employee incentive programs ensuring compliance with local regulations and aligning with corporate goals.<\/li>\n<\/ul>\n<h3>Key Skills<\/h3>\n<ul>\n<li>Proven expertise in Contentious Employment matters, able to handle disputes and potential litigation.<\/li>\n<li>Strong advisory skills with the ability to provide clear, concise advice on a range of employment issues.<\/li>\n<li>Experience with Transactional Support, particularly in relation to employment matters during mergers and acquisitions.<\/li>\n<li>Strategic understanding of Employment Incentives and ability to implement and manage complex incentive schemes.<\/li>\n<li>Excellent communication, negotiation, and interpersonal skills, with the ability to work effectively with various internal teams and stakeholders.<\/li>\n<li>Admission to practice law in the relevant jurisdiction is required.<\/li>\n<\/ul>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/RGlvbi5NZXVycy42MjkwOC4xMTMwOUBvbGl2ZXJqYW1lc2Fzc29jaWF0ZXMuYXBsaXRyYWsuY29t.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Interim Legal Counsel Arbeidsrecht (Reorganisatie) Voor een grote, internationaal opererende organisatie in de financi\u00eble dienstverlening zoeken wij tijdelijke versterking binnen het team HR Legal. Opdrachtomschrijving Als Legal Counsel Arbeidsrecht speel je een centrale rol in het begeleiden van reorganisatietrajecten en medezeggenschapsprocessen. Je levert hoogwaardig&#8230;<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false},"jobrelay_source":[1247,1248],"discipline":[23],"industry":[],"contract_type":[1226],"vacancy_type":[1274],"location":[1407],"class_list":["post-9969","job","type-job","status-publish","hentry","discipline-legal","location-amsterdam"],"acf":{"job_reference":"JOB-062026-308581_1781516414","job_type":"Temporary","job_industry":"Legal","working_arrangement":"Hybrid","featured":"","start_date":"","expiry_date":"2026-06-22","salary_currency":"EUR","salary_from":"100","salary_to":"120","salary_per":"hour","salary_benefits":"","salary":"\u20ac100 - \u20ac120 per uur","custom_data":"","application_email":"Dion.Meurs.62908.11309@oliverjamesassociates.aplitrak.com","application_url":"https:\/\/www.aplitrak.com\/?adid=RGlvbi5NZXVycy42MjkwOC4xMTMwOUBvbGl2ZXJqYW1lc2Fzc29jaWF0ZXMuYXBsaXRyYWsuY29t","contact_name":"Dion Meurs","contact_email":"Dion.Meurs@oliverjames.com","contact_telephone":"+31 20 808 3763","contact_url":"","company_name":"","company_tagline":"","company_website":"","company_twitter":"","company_logo":"","company_video":"","job_location":"Amsterdam, Noord-Holland","job_location_raw":"Europa > Nederland > Noord-Holland > Amsterdam","geo_lat":"52.3675734","geo_long":"4.9041389","geo_formatted_address":"Amsterdam, Netherlands","geo_city":"Amsterdam","geo_country_short":"NL","geo_country_long":"Netherlands","geo_administrative_area_level_2_short":"Government of Amsterdam","geo_administrative_area_level_2_long":"Government of Amsterdam","geo_administrative_area_level_1_short":"NH","geo_administrative_area_level_1_long":"North Holland","talentlink_job_id":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ZZP - Senior Legal Counsel Arbeidsrecht (reorganisatie) - Oliver James<\/title>\n<meta name=\"description\" content=\"Ben jij Interim Legal Counsel Arbeidsrecht? 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This role would suit someone who wants to be deeply embedded in one of healthcare&#8217;s fastest-growing markets rather than working in a traditional actuarial environment. <\/p>\n<p> <strong>Role requirements:<\/strong><\/p>\n<ul>\n<li>2-5+ years of experience in a healthcare actuarial role<\/li>\n<li>ASA or FSA designation preferred, pre-ASA required<\/li>\n<li>3-Experience in Medicare claims data and emerging ACO models<\/li>\n<\/ul>\n<p>What makes this particularly interesting is the level of ownership and visibility &#8211; you&#8217;d work directly alongside the founders, COO, and senior actuarial leadership on strategic initiatives shaping the future of value-based care. 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