Program Claims

Overview

We are seeking a strategic and collaborative insurance professional to join a growing Programs team focused on claims oversight, third-party administrator (TPA) management, and operational excellence. This role offers a unique opportunity to help shape the future direction of a developing programs division while partnering closely with claims leadership across a global carrier to drive performance, accountability, and continuous improvement.

Key Responsibilities

• Oversee claims program performance across a diverse portfolio of business, including Professional Liability, Government Entities, Construction Defect, General Liability, and Commercial Auto exposures.

• Manage the day-to-day oversight of specialized commercial auto programs, ensuring operational effectiveness and adherence to established standards.

• Partner with claims leadership and business stakeholders to evaluate TPA performance, analyze metrics, identify trends, and implement process improvements.

• Monitor claims operations both internally and externally to identify opportunities for greater efficiency, consistency, and program growth.

• Collaborate across multiple claims divisions to support program management initiatives and drive strategic objectives.

• Contribute to the ongoing development and evolution of the Programs function through process enhancement and operational leadership.

Ideal Background

• Experience overseeing Third-Party Administrators (TPAs) within a casualty insurance carrier environment.

• Strong analytical and metrics-driven mindset, including experience auditing performance, identifying gaps, and implementing improvements.

• Project management experience with the ability to drive initiatives from concept through execution.

• Comfortable operating in a role with evolving responsibilities and the opportunity to help define processes and best practices.

• Prior leadership, supervisory, or oversight experience, including people development, vendor management, or operational leadership.

• Excellent communication and collaboration skills with the ability to build relationships across departments and influence stakeholders.

• Self-starter who thrives in a dynamic environment and enjoys solving complex operational challenges.