A renown insurer is seeking an experienced Senior Manager, Agency Management to lead the delivery of a strategic implementation roadmap. This role oversees policy alignment, cross-functional coordination, and structured change management to ensure new operating standards are successfully embedded across the business.
Key Responsibilities
Gap Analysis & Policy Alignment
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Review current practices against regional guidelines across recruitment, onboarding, training, compensation, performance management, and case handling.
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Identify gaps and update local policies and documentation accordingly.
Stakeholder & Regional Management
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Act as the central coordination point across departments (operations, finance, technology, training, recruitment).
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Serve as the main liaison with regional stakeholders, providing updates and managing policy exceptions where required.
Implementation & Change Delivery
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Lead pilot launches, manage rollout plans, and resolve operational challenges.
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Drive communication and adoption across teams.
Programme Management
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Develop and execute a clear implementation roadmap.
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Track milestones and ensure timely, sustainable delivery.
Ideal Candidate
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8+ years’ experience in insurance operations, agency management, transformation, or consulting.
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Proven track record managing complex, cross-functional initiatives.
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Strong stakeholder engagement and executive communication skills.
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Demonstrated success in leading organisational change.
