Join a high-impact role driving business change for large-scale, technology-enabled retail transformation programmes. This position plays a key part in ensuring teams successfully adopt new digital platforms, processes, and ways of working to achieve strategic business goals.
What You’ll Do
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Lead organisational change initiatives, developing strategies that drive stakeholder alignment, communication, training, and adoption.
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Manage end-to-end change management activities including stakeholder assessments, readiness planning, and leadership engagement.
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Partner with cross-functional teams, product owners, SMEs, and training partners to deliver effective enablement and learning programmes.
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Analyse change impacts, identify risks and resistance points, and implement mitigation strategies to ensure smooth adoption.
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Coordinate internal and external resources to successfully execute transformation initiatives.
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Deliver clear project updates to senior leadership across multiple markets and facilitate engagement sessions at different organisational levels.
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Shape effective communication strategies and craft compelling messages to support adoption.
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Establish feedback loops throughout project stages (kickoff, testing, launch, and post-launch) to continuously improve outcomes.
What We’re Looking For
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5+ years’ experience in Organisational Change Management, Digital Transformation, or related fields.
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Proven track record supporting large-scale technology or digital transformation programmes.
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Fluent Cantonese and English with strong communication and facilitation skills.
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Ability to influence stakeholders and manage change across complex, multi-market environments.
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Familiarity with recognised change methodologies such as PROSCI or ADKAR is an advantage.
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Exposure to AI, automation, or data-driven technologies is a plus.
