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Senior Systems Analyst – Insurance

Title: Senior Systems Analyst – Insurance
Location: Durham, NC – Hybrid, 3 days per week onsite
Type: FTE, Direct Hire
Base Salary Range: $110-140k

**No third parties, please note sponsorship is not provided for this position**

Our leading Insurance client is investing heavily in modern systems that drive efficiency, accuracy, and scalability, with a focus on optimizing their policy administration platform.

They’re seeking a Senior Business Systems Analyst to play a key role in bridging business needs and technical solutions, owning requirements, improving system functionality, and ensuring their PAS runs seamlessly.

Key Responsibilities:

  • Partner with business stakeholders and technical teams to gather, define, and document system requirements
  • Translate complex business needs into clear user stories and functional specifications
  • Support and enhance policy administration and related systems, identifying opportunities for improvement and modernization
  • Collaborate with developers, QA, and vendors to deliver system changes and new product functionality
  • Investigate production issues, perform root cause analysis, and drive resolution
  • Analyze data flows and system integrations to ensure accuracy and performance
  • Contribute to product launches by validating system readiness and coordinating across teams
  • Create and maintain documentation including process flows, SOPs, and system updates
  • Support testing efforts and assist end users with system functionality and enhancements
  • Act as a key point of contact for system-related questions, changes, and ongoing support

Skilled Needed:

  • 6+ years of experience in business systems analysis, data analysis, or a related IT function Demonstrated subject matter
  • Expertise in defining, analyzing, and validating processes within Policy Administration Systems
  • Prior experience working with insurance platforms; annuity product knowledge strongly preferred (FAST, OIPA, ALIP, DXC Assure, Vitech, Guidewire etc)
  • Solid understanding of system components, data structures, and application integrations (e.g., APIs, web services)
  • Proven ability to translate complex business requirements into scalable technical solutions
  • Experience supporting enterprise applications, including issue analysis and resolution in production environments
  • Strong critical thinking and decision-making skills, especially in ambiguous or fast-moving situations
  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities, deadlines, and stakeholder expectations effectively
  • Bachelor’s degree in Information Systems, Computer Science, or a related field

To be considered for the role please apply online or email an updated Resume to Morgan Sarkin at Oliver James - [email protected]