ob Responsibilities
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Collaborate with end users, stakeholders, and IT to collect and assess business needs.
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Prepare test plans and conduct User Acceptance Testing (UAT) for system developments.
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Monitor potential production issues, conduct regression tests, and resolve errors.
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Assist with follow-ups after new guidelines are launched.
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Work with the IT team to track and ensure resolution of defects identified during UAT.
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Provide assistance to team leaders as needed.
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Support project managers in delivering the Client for Life strategy through digital initiatives, process re-engineering, and automation to enhance customer experience.
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Collaborate frequently with team members across functions to ensure clear stakeholder communication.
Job Requirements
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3-5 years’ BA experience in the Life Insurance industry, with a solid understanding of products and operations.
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Understanding on Claims/ Policy admin/ Underwriting is a must
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Proven track record of successfully delivering initiatives.
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Understanding of IT systems for process streamlining and service improvements
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Strong skills in preparing user requirement documents, conducting UAT, and reporting.
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Proficient in MS Word, Excel, PowerPoint, and Visio.
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Fluent in spoken and written English and Cantonese
