We are currently working with an MNC Insurance client for their Digital Transformation project.
This project is related to Point of Sales and e-KYC processes, customer onboarding, and insurance product digitalization.
Key Responsibilities:
- Gather and analyze business requirements from stakeholders in insurance operations, underwriting, claims, and customer service teams.
- Bridge the gap between business units and IT/development teams to translate requirements into functional specifications, user stories, and process flows.
- Support digital transformation projects, particularly in areas such as eKYC implementation, online policy application platforms, and customer portal enhancements.
- Conduct gap analysis, process mapping (AS-IS and TO-BE), and recommend improvements for efficiency and regulatory compliance.
- Facilitate workshops, interviews, and stakeholder meetings to elicit requirements and ensure alignment.
- Coordinate User Acceptance Testing (UAT), prepare test cases, and support rollout and training activities.
- Collaborate on Agile/Scrum methodologies, using tools like JIRA for project tracking.
Requirements:
- At least 3-5 years of experience as a Business Analyst, preferably in the insurance or financial services sector.
- Proven experience in insurance domain, including knowledge of life/health/property & casualty insurance processes.
- Hands-on experience with digital projects, particularly eKYC systems, customer onboarding, or digital insurance platforms.
- Strong analytical, problem-solving, and communication skills.
- Proficiency in English and Cantonese (spoken and written); Mandarin is a plus.
- Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
Benefits:
- Competitive salary
- Comprehensive medical insurance and benefits
- Opportunities for professional development and exposure to cutting-edge digital projects
- Dynamic and collaborative work environment in Hong Kong
- Work from Home flexibility
