Job Title: Customer Solutions Owner
Duration: 3-6 months
Rate/Salary: £500-700 per day Outside IR35 (subject to experience)
Location: London/home based (3 days on-site in London office per week plus 2 days home working)
The Role:
The Solution Owner will have accountability for solutions/products (current accounts, overdrafts, deposit accounts, loans and in the future cards) across customer, regulatory and commercial outcomes.
– Work with the existing team to provide expertise
– Maintain/build momentum on certain Risk, Compliance & Regulatory priorities
– Support work underway on current accounts and overdrafts with the possibility of support for deposit accounts
– Work with the team to review current account & overdraft customer journeys and issues already identified
– Improve the customer journey, along with wider compliance, product features, design & controls
– Be responsible for determining remedial action and issue closure of account where required
– Issue fixing, documentation, reporting and inputting controls, while continuing to enhance
Experience Required:
– Must have spent 3+ years within a similar customer outcomes focused role, within the Banking industry
– Retail Banking experience highly advantageous
– First line of defence experience is a necessity
– Knowledgeable on products and regulations that follow
– Must have the ability to author high quality materials
If the above role is of interest and if you have experience working in a similar role, please apply online for consideration. Please note that sponsorship cannot be offered for this role, and any successful applicants will have a notice period of 4 weeks or shorter.
