Title: Head of Change Management & Continuous Improvement (Insurance)
Location: Charlotte, NC (Locations across FL also considered)
Type: FTE, Direct Hire
Base Salary Range DOE: $200-280k
**No third parties**
We’re partnering with a global Insurance Brokerage that’s accelerating its US expansion. They’re looking for a senior leader to build and run an enterprise Change & Continuous Improvement capability that accelerates transformation, embeds operational rigor and increases adoption across the business.
This role is ideal for a strategic, people-focused leader who turns change into measurable outcomes, creating practical playbooks, scalable ways of working, and learning pathways that make transformation predictable, auditable and compliant.
Key Responsibilities:
- Design and operationalize an enterprise-grade change function, frameworks, playbooks and toolkits that make change repeatable and measurable.
- Build and grow Centers of Excellence and an embedded network of change practitioners and champions across functions.
- Lead end-to-end change governance: establish forums, risk dashboards, and decision rights that keep large initiatives on track.
- Drive continuous improvement: document, standardize and optimize SOPs, and run QA and feedback loops that reduce failure demand and lower cost-to-serve.
- Deliver capability uplift through targeted learning programs, onboarding pathways, and practical training to embed standards and sustain outcomes.
- Partner with senior leaders in Commercial, Technology, Operations, HR, and Finance to align change activity with strategic priorities and investment decisions.
- Provide visible leadership on adoption, stakeholder readiness, and benefits-realization – using data to demonstrate value (NPS, retention, efficiency gains).
- Oversee a business help desk or user support capability to ensure consistent user experience and rapid resolution during change roll-outs.
Skilled Needed:
- Senior leader with deep expertise in change management, continuous improvement and organizational enablement.
- Experience building scalable change functions and CoEs in complex or rapidly growing businesses.
- Strong systems thinker who can translate strategy into operating models and measurable outcomes.
- Track record of developing governance that balances speed with appropriate risk and control.
- Excellent stakeholder influence, comfortable briefing and influencing C-suite and cross-functional leadership.
- High emotional intelligence and cultural fluency, able to build trust across global and local teams.
- Strong analytical mindset with experience using data and dashboards to drive decisions.
- Proven ability to produce business cases and demonstrate tangible organizational benefit.
To be considered for the role please apply online or email an updated Resume to William Barclay at Oliver James – [email protected]
