We are seeking an experienced and dyamic leader to oversee the operations of our client’s insurance businesses. The role
involves managing the contact center, new business underwriting, policy servicing, and claims. You will be responsible for driving operational efficiency, customer satisfaction, and compliance, while leading a high-performing team.
Key Responsibilities:
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Leadership & Strategy: Lead insurance operations to ensure excellent customer service and operational efficiency. Ensure compliance with regulatory requirements and company policies. Proactively implement risk management procedures and controls.
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Operational Excellence: Continuously review and improve processes to drive efficiency and automation. Manage the implementation of IT solutions for operational processes.
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Team Management: Oversee staff recruitment, development, and training. Build and lead a high-performing team to meet company objectives.
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Product & Service Support: Support new product launches and corporate initiatives. Ensure smooth service delivery across all business units.
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Stakeholder Engagement: Develop strong relationships with key stakeholders across distribution channels to ensure alignment and operational success.
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Customer Experience: Drive exceptional customer engagement and service across all touchpoints. Oversee corporate initiatives and customer experience projects to meet organizational goals.
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Claims & Policy Servicing: Ensure efficient claims processing and compliance with service partners. Monitor claims volumes and provide solutions to minimize loss ratios.
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Compliance & Risk Management: Ensure compliance with all industry regulations, company policies, and risk governance frameworks.
Qualifications & Experience:
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Bachelor’s degree or higher
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12+ years of experience in insurance operations with a focus on process improvement
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Proven leadership in managing cross-functional teams
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Strong understanding of life, health, and general insurance regulations
Skills & Competencies:
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Deep knowledge of insurance operations and regulatory compliance
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Expertise in designing customer service strategies and enhancing satisfaction
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Strong leadership, interpersonal, and relationship management skills
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Excellent problem-solving, decision-making, and analytical abilities
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Strong risk management and negotiation skills
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Ability to manage complex stakeholder relationships and deliver sustainable outcomes
If interested, please click “Apply” and shortlisted candidates will be contacted accordingly.
