Overview
We are seeking an experienced IT Infrastructure & Resilience Lead to take ownership of the delivery, stability, and regulatory resilience of our IT infrastructure services in Dublin. Operating within a regulated financial services environment, this is a senior individual contributor role with significant accountability for disaster recovery, backup and restore, infrastructure resilience testing, and third-party governance, aligned to the Digital Operational Resilience Act (DORA).
You will play a critical role in ensuring our infrastructure services – across on-premises and cloud platforms – are secure, recoverable, compliant, and operationally resilient.
Key Responsibilities
Infrastructure Resilience & Disaster Recovery
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Own the design, maintenance, and execution of Disaster Recovery (DR) and Business Continuity plans.
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Plan, coordinate, and execute regular DR and resilience testing, ensuring outcomes meet DORA and regulatory expectations.
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Drive continuous improvement based on test results, incidents, and regulatory feedback.
Backup & Storage (Commvault)
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Act as the technical owner for enterprise backup and recovery platforms (e.g. Commvault).
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Ensure backup, retention, restore, and recovery processes are secure, tested, documented, and auditable.
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Oversee storage platforms to ensure performance, resilience, and compliance.
Network & Core Infrastructure
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Ensure availability, performance, and security of LAN, WAN, VPN, firewalls, and connectivity services.
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Collaborate closely with cybersecurity teams to align infrastructure controls with security requirements.
Microsoft 365 Platform
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Own operational oversight of Microsoft 365, including Exchange Online, Teams, SharePoint, Intune, and associated security and compliance features.
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Ensure platform resilience, service continuity, and appropriate governance.
Third-Party & Managed Service Oversight
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Govern third-party vendors and MSPs, ensuring SLA adherence, service quality, and operational resilience.
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Lead service reviews, performance reporting, and escalation management.
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Support due diligence, risk assessments, and contract governance activities.
Regulatory Compliance & Documentation
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Maintain comprehensive documentation for infrastructure services, controls, and resilience testing.
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Ensure alignment with DORA, GDPR, and applicable financial services regulations.
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Support audits, regulatory reviews, and risk assessments as required.
Collaboration & Continuous Improvement
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Work closely with Cyber Security, Risk, Compliance, and Service Delivery teams.
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Contribute to operational excellence initiatives and infrastructure resilience strategy.
Experience & Skills Required
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5+ years’ experience managing or leading IT infrastructure in a regulated financial services environment.
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Strong hands-on experience with Commvault or equivalent enterprise backup solutions.
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Proven experience planning and executing DR tests and resilience exercises.
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Solid understanding of DORA, IT risk, operational resilience, and business continuity frameworks.
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Strong experience working with third-party vendors and MSPs, including governance and performance management.
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Technical expertise across:
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Backup & recovery platforms
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Storage technologies
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Networking (LAN/WAN/VPN/firewalls)
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Microsoft 365 services
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