Are you an experienced IT Support Specialist who thrives on providing top-tier, white-glove support in a dynamic, professional environment? Do you enjoy solving problems face-to-face and being the “go-to” tech expert across departments?
We’re working with a prestigious firm looking for a proactive, personable, and technically capable IT Support Specialist to join their Support Services team. This is a hands-on role, perfect for someone who loves working directly with end-users and is passionate about delivering exceptional service.
What You’ll Be Doing
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Delivering white-glove IT support to all staff, including executive/VIP users, across the UK and Europe.
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Supporting international teams remotely via Citrix.
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Providing desk-side and remote support, troubleshooting hardware/software issues.
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Managing user onboarding/offboarding in collaboration with HR (JML processes).
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Running daily checks on office tech (e.g., AV/Logitech Tap systems, meeting rooms).
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Building and deploying laptops using Autopilot and DEP enrollment.
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Overseeing asset management and IT procurement processes.
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Participating in key roll outs
Tech Stack & Tools
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Hardware: Dell laptops, docking stations, iPhones
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Operating Systems: Windows 11
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Tools & Platforms: Autopilot, Microsoft Endpoint Manager, Active Directory, Citrix, GlobalProtect VPN
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Service Management: Remedy
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Comms & AV: Microsoft Teams (calls), Logitech Tap, Crestron panels
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Other Tech: SharePoint, Duo (MFA), VMware, BMC Remedy
What We’re Looking For
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Proven experience in Level 2 IT support with some Level 3 project exposure.
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Hands-on knowledge of Windows OS, Office Suite, and iPhone support.
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Confident communicator – you enjoy getting up from your desk, walking the floor, and solving issues in-person.
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Track record of delivering a ‘white-glove’ customer experience – ideally with examples.
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Background in Insurance/Financial Services
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Able to manage and triage remote setups across a multi-country environment.
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Comfortable with a highly visible, proactive office-based role (4-5 days/week).
Why Apply?
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Be the face of IT – work closely with teams, make a real impact.
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Join a supportive environment that values ownership, innovation, and professionalism.
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Work on exciting projects with new technologies and global exposure.
