A leading global insurance provider is seeking an Operations Lead to oversee and manage day-to-day underwriting operations for its Canadian business. This high-impact role will lead a team of underwriting support professionals serving a wide range of insurance lines, including Large Commercial (Property, Casualty, Professional, Specialty, and Multinational) and Middle Market P&C. The Operations Lead will also play a key role in driving strategic and operational initiatives across the broader Americas operations organization.
Key Responsibilities
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Lead end-to-end underwriting operations for Canadian business lines, covering all administrative and support functions from submission through to cash collection.
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Serve as a key member of the Americas Underwriting Operations leadership team.
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Act as a strategic business partner to operational leaders across all insurance lines.
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Identify opportunities to streamline underwriting by shifting non-core tasks to operations and leveraging shared service centers.
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Translate global middle-office strategies into regional execution tailored to the Canadian context.
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Recruit, develop, and retain a high-performing team aligned to business needs.
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Build and scale operational capabilities to support growth, while driving standardization and flexibility across lines of business and geographies.
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Own and manage risk controls, including risk registers specific to underwriting operations.
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Define and maintain performance measurement frameworks for operational activities.
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Conduct performance evaluations and coach team members to support development and succession planning.
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Monitor and act on operational KPIs and metrics (quality, timeliness, productivity).
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Ensure compliance with internal policies, regulatory requirements, licensing, and accounting standards.
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Act as the primary point of escalation for operational issues.
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Provide regular updates to department leadership on progress, risks, and key performance indicators.
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Champion change initiatives to evolve the underwriting operations function.
What You Bring
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5+ years in insurance operations with team leadership experience, including managing teams / developing talent
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Strong understanding of commercial P&C processes and policy admin
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Experience in process improvement, operational transformation, or target operating model implementation
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Proficiency in operational metrics, controls, and regulatory compliance (Canadian regulatory landscape)
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Excellent interpersonal and communication skills; comfortable interacting with senior executives and cross-functional stakeholders.
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Proven change management skills and ability to lead teams through organizational transformation.
- Strategic thinker with strong analytical and decision-making capabilities.