Poste d’Operations Officer en recouvrement de créances dans un environnement financier. Responsable des appels sortants, négociation de plans de paiement et suivi des dossiers clients en défaut. Gestion des procédures amiables et judiciaires, maintien du contact avec les clients et partenaires. Rôle nécessitant communication, négociation et résistance au stress en environnement téléphonique intensif.
Operations Officer in a debt collection environment within a financial group specialized in banking and consumer credit.
The role involves handling outstanding debts through outbound calls and dialer campaigns, contacting debtors on a daily basis to negotiate payment arrangements adapted to their financial situation.
You are responsible for managing debt recovery files, including newly cancelled accounts, monitoring payment plans, and following amicable or legal recovery procedures. Communication is done via phone, email, and specialized internal tools.
A key part of the role is negotiation with clients in order to reach sustainable payment agreements while balancing company objectives and client situations.
You will also maintain regular contact with internal departments and external partners to ensure proper follow-up of cases and execution of guarantees when required.
The position requires strong communication skills, resilience under pressure, and the ability to manage difficult conversations in a professional and customer-oriented manner.
Full training and coaching are provided to support integration into the role.
This position requires accuracy, discipline, stress resistance, and the ability to take initiative during live telephone interactions.
