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Senior Manager, Project (Group IT Ops)

1. Project Delivery & Governance

  • Lead end-to-end delivery of projects within agreed scope, timeline, budget, and quality standards.

  • Prepare and manage key project documents such as Project Initiation Document, project plans, schedules, budgets, and work packages.

  • Monitor project progress, manage risks, issues, and dependencies, and take corrective actions when needed.

  • Ensure compliance with project governance, change management, and quality standards.

  • Escalate major risks, issues, or deviations to the Project Board when required.

2. Project Monitoring & Reporting

  • Track project performance and maintain project logs (risks, issues, actions, assumptions, lessons learned).

  • Provide regular status updates and reports to stakeholders, including highlight, stage-end, and project-end reports.

  • Ensure timely and accurate reporting to support decision-making.

3. Stakeholder & Communication Management

  • Develop and manage stakeholder communication plans.

  • Lead communication with internal teams, vendors, and senior stakeholders including the Project Board.

  • Ensure clear information flow between project teams and leadership.

4. Team Leadership

  • Lead, motivate, and coordinate cross-functional project teams including third-party vendors.

  • Set clear expectations for team performance aligned with organisational values.

  • Support team development through coaching, guidance, and performance management.

5. Portfolio & Programme Alignment

  • Work closely with Portfolio or Programme Management to align project goals and avoid duplication of efforts.

  • Support benefits tracking, strategic risk management, and dependency management across projects.

  • Identify opportunities to improve project processes, tools, and automation.