2nd / 3rd Line Application Support Analyst - Leicester

Salary £45,000

Location : Leicester (3 days a week in office)

About the Role

We're looking for an experienced and technically confident 2nd / 3rd Line Application Support Analyst to support a suite of critical legacy business applications. In this role, you'll play a key part in keeping our systems stable, secure, and reliable while we modernise our technology estate.

This is an excellent opportunity for someone who thrives in complex environments, has a strong grasp of SQL, and enjoys digging deep into long-standing applications that remain essential to business operations. With progressional pathway to lead/management of the team.

Key Responsibilities

• Provide advanced 2nd and 3rd line support for a portfolio of legacy and core business applications.
• Troubleshoot and resolve complex incidents, performance issues, and data-related problems.
• Write and optimise SQL queries to support investigations, reporting, and data integrity checks.
• Collaborate with internal teams and third-party vendors to manage application bugs, patches, and upgrades.
• Maintain application documentation, support runbooks, and knowledge base articles.
• Support data extracts, integrations, and application configuration where required.
• Assist with planning and executing the decommissioning or migration of legacy systems.
• Participate in change management and release processes to ensure smooth deployment of updates.

What We're Looking For

• Proven experience in a 2nd or 3rd line support role, preferably within a complex enterprise environment.
• Strong hands-on experience with SQL - writing queries, analysing data, and troubleshooting database issues.
• Experience supporting legacy applications and understanding their constraints and risks.
• Familiarity with Windows-based systems, application servers, and basic networking concepts.
• Experience with ticketing systems (e.g. Jira, ServiceNow) and ITIL practices.
• Ability to work under pressure, manage priorities, and collaborate across teams.
• Bonus: Experience in scripting (PowerShell, batch), working with on-prem databases, or supporting business-critical finance or insurance systems.

Why Join Us?

• Work in a technically rich environment where your expertise with legacy systems truly matters.
• Be part of an organisation on a modernisation journey - your knowledge will be key in ensuring a stable transition.
• Opportunities for professional development, including future work on cloud-native platforms and modern technologies.
• Supportive, collaborative team culture with flexible working arrangements.

If this role sounds like your career move please click "APPLY" OR email lauren.hamer@oliverjames.com