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Application Support Manager / Leicester Hybrid

  • Location:

    Leicester

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Lauren Hamer

  • Contact email:

    Lauren.Hamer@oliverjames.com

  • Job ref:

    JOB-052025-278180_1746806259

  • Published:

    about 16 hours ago

  • Expiry date:

    2025-06-08

Application Support Manager - Leicester Hybrid

About the Role

We are seeking a highly skilled and motivated Application Support Manager to lead a dynamic team responsible for the support, maintenance, and continuous improvement of business-critical applications. This role demands a hands-on professional with deep expertise in SQL, application testing, and a keen investigative mindset to diagnose and resolve complex technical issues. You'll play a pivotal role in ensuring application reliability, performance, and user satisfaction.

Key Responsibilities:

  • Lead and manage the Application Support team in resolving incidents, service requests, and change requests.
  • Serve as an escalation point for complex technical issues requiring in-depth analysis and resolution.
  • Perform hands-on troubleshooting, root cause analysis, and issue resolution using SQL and system diagnostics tools.
  • Design and execute test cases for application upgrades, patches, and new deployments, ensuring robust functionality.
  • Collaborate with developers, QA, DevOps, and business stakeholders to ensure application stability and performance.
  • Monitor application performance and proactively identify areas for improvement.
  • Maintain and improve documentation for supported applications, processes, and troubleshooting guides.
  • Drive continuous improvement in support processes, tools, and user experience.
  • Ensure compliance with service level agreements (SLAs) and regulatory requirements.

Requirements:

  • Proven experience (5+ years) in Application Support, with at least 2 years in a managerial or lead role.
  • Strong hands-on experience with SQL for querying, troubleshooting, and data validation.
  • Solid understanding of application testing methodologies, defect tracking, and release management.
  • Demonstrated ability to investigate and resolve issues methodically and independently.
  • Familiarity with incident management and ITSM tools (e.g., ServiceNow, JIRA).
  • Experience working in Agile or DevOps environments is a plus.
  • Excellent communication and leadership skills.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Preferred Qualifications:

  • Experience with enterprise systems such as ERP, CRM, or custom-built applications.
  • Exposure to scripting languages or automation tools.
  • Knowledge of cloud platforms (AWS, Azure) and integration technologies.

If this role sounds like your career move please click "APPLY" OR email lauren.hamer@oliverjames.com



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