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AVP - Business Process Improvement - Leading Insurance Firm

  • Location:

    Kuala Lumpur, Malaysia

  • Sector:

    Technology, Transformation & Change Management

  • Job type:


  • Salary:

    Attractive Package

  • Contact:

    Lily Hui

  • Contact email:

  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


My client - a Market Leading Insurance Firm - is currently looking for a strong Business Process Improvement Manager, who will help its regional subsidiaries to complete their system transformation and migration from the legacy Finance system to a new one.


  • Act as a liaison between the business units and IT teams, serving as a bridge for effective communication and collaboration.
  • Develop and maintain strong relationships with key stakeholders, becoming a trusted advisor and understanding their strategic objectives.
  • Collect, elicit, validate, and document business problems, requirements, and processes, ensuring clarity and accuracy.
  • Decompose business requirements into functional requirements for solution design, collaborating with IT teams to ensure feasibility and alignment.
  • Work closely with business users and IT teams to align the understanding of business goals, requirements, and proposed solutions.
  • Facilitate communication and coordination between stakeholders and technical teams to ensure timely and successful delivery of IT solutions.
  • Support IT account management by assisting with account planning, relationship management, and identifying opportunities for IT improvements.
  • Assist in the system change request process operations, including documentation, prioritization, and coordination of change requests.
  • Apply project management principles and methodologies to ensure effective planning, execution, and delivery of projects.


  • Bachelor's degree in Business Administration, Computer Science, or a related field (or equivalent work experience).
  • Black Belt, Six Sigma, and automation work experience are preferred.
  • Strong understanding of business processes and IT systems.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
  • Strong analytical and problem-solving abilities, with the capability to collect, elicit, validate, and document business requirements.
  • Ability to translate business requirements into functional requirements for IT solutions.
  • Project management experience is required.
  • Familiarity with IT project management methodologies and practices.
  • Knowledge of IT account management and change request processes is a plus.
  • Strong organizational skills and attention to detail.

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