My client - a Market Leading Insurance Firm - is currently looking for a strong Business Process Improvement Manager, who will help its regional subsidiaries to complete their system transformation and migration from the legacy Finance system to a new one.
Responsibilities:
- Act as a liaison between the business units and IT teams, serving as a bridge for effective communication and collaboration.
- Develop and maintain strong relationships with key stakeholders, becoming a trusted advisor and understanding their strategic objectives.
- Collect, elicit, validate, and document business problems, requirements, and processes, ensuring clarity and accuracy.
- Decompose business requirements into functional requirements for solution design, collaborating with IT teams to ensure feasibility and alignment.
- Work closely with business users and IT teams to align the understanding of business goals, requirements, and proposed solutions.
- Facilitate communication and coordination between stakeholders and technical teams to ensure timely and successful delivery of IT solutions.
- Support IT account management by assisting with account planning, relationship management, and identifying opportunities for IT improvements.
- Assist in the system change request process operations, including documentation, prioritization, and coordination of change requests.
- Apply project management principles and methodologies to ensure effective planning, execution, and delivery of projects.
Requirements:
- Bachelor's degree in Business Administration, Computer Science, or a related field (or equivalent work experience).
- Black Belt, Six Sigma, and automation work experience are preferred.
- Strong understanding of business processes and IT systems.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
- Strong analytical and problem-solving abilities, with the capability to collect, elicit, validate, and document business requirements.
- Ability to translate business requirements into functional requirements for IT solutions.
- Project management experience is required.
- Familiarity with IT project management methodologies and practices.
- Knowledge of IT account management and change request processes is a plus.
- Strong organizational skills and attention to detail.
