Looking for FR - NL and EN nice to have - worse case scenario FR + EN but NOT priority AT ALL

Strong in call (call profiles) - 99% they will be in call

Strong soft skills - business bankers but will start the digital channels - resistance "before it was better"

Digital channels

Guide customers on the online channels - various activities on the phone - 1st line (multi skilled - account payments) - explain to the customers how to do this, how to do that

Concrete examples:

• Someone card got broken - normally they call their business banker to order a new one but now it's online - try to do it online and call them to ask how to do it
• How to download bank statements online
• Changing mandates,
• Etc

Interesting because doing different requests all the time and probably will never have 2 calls the same.

Once they are good to go : hybrid mode (2 days in the office)

Location: Court-Saint-Michel (Mérode)

Get all training needed + will be placed together with people with experience + buddy and coaches

Hours: work hours are from 8am to 6pm but organised in 3 shifts (starting at 8, 9 or 10)