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Customer Service Representative - Financial Firm

  • Location:

    Hong Kong

  • Sector:

    Life Insurance

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Alton Leung

  • Contact email:

    Alton.Leung@oliverjames.com

  • Job ref:

    JOB-112024-264838_1732769474

  • Published:

    12 days ago

  • Expiry date:

    2024-12-28

We are exclusively partnered with a Top Tier Financial organization in Hong Kong hiring a Customer Service Representative for their claim and insurance team.

Job Responsibilities
* Assist and resolve walk-in customer queries and requests on products and services in a professional manner with tactful customer service skills at the Concierge.
* Handle client requests regarding some simple enquiry such as normal retirement claim, change of address, signature verification, form submissions and pick-up documents/cheques.
* Support customer interaction services.
* Cooperate with other teams and team members to ensure timely resolution of customer requests and issues.

Experience & Qualifications
* 2-3 years of customer service experience
* Experience in customer service centre preferred (but not essential)
* Either professional work experience or graduate qualifications


Knowledge/Skills
* Excellent work manner with good interpersonal skills
* Mature and pleasant personality
* Self-motivated and able to work independently
* High level of self-initiative, flexible and responsible
* Excellent service attitude and able to follow through on commitments to customers
* Adherence to quality standards
* Fast and accurate typing skills and PC literate in Word/Excel
* Good communication skills in English, Mandarin and Chinese, both written and spoken

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