Oliver James is actively seeking a Customer Servicing Support Specialist to join one of its prominent clients in the banking industry. This is an exciting opportunity for a customer-focused individual who is passionate about delivering outstanding service and eager to grow within a dynamic, forward-thinking environment.

If you thrive in a fast-paced setting, are solution-oriented, and enjoy working collaboratively to enhance the customer journey, this role could be the perfect fit for you.

Key Responsibilities

• Manage customer inquiries and ensure end-to-end resolution in a timely and efficient manner

• Identify and seize commercial opportunities while maintaining high levels of customer satisfaction

• Gather and relay customer feedback to contribute to ongoing service improvements

• Proactively suggest initiatives to enhance team processes and performance

• Identify and remove obstacles that hinder workflow and service quality

• Foster a collaborative environment by sharing insights and constructive feedback with colleagues

Skills and Qualifications

• Bachelor's degree or equivalent professional experience

• Excellent communication skills in French, both written and verbal

• Strong command of Dutch (minimum B2 level); English and/or German is a plus

• Versatile and quick to adapt in diverse situations

• Eager to learn and continuously improve

• Energetic, enthusiastic, and proactive in approach

• Strong sense of ownership and accountability

• Commercial mindset with a genuine focus on customer satisfaction

What We Offer

• A dynamic, inclusive, and innovation-driven work environment

• A meaningful role where your contributions directly impact the customer experience

• Extensive opportunities for personal and professional development

Interested or know someone who might be? Feel free to reach out or apply directly via olivia.bossu@oliverjames.com