About the role
- Take responsibility for all interactions with our customers, to include but not limited to telephone/email/written queries from customers and brokers, and ensure they are dealt with accurately and efficiently, whilst adhering to the company's procedures.
- Ensure telephones are answered and customers are dealt with courteously and promptly with the highest level of Customer Service.
- Process administrative documents to set standards and service level agreements and ensure records of same are kept in accordance with company policies.
- Ensure all activities are carried out in accordance with Treating Customers Fairly principles and the Consumer Protection Code.
- Plan and organise own workload to ensure an efficient service.
- Record and resolve any expressions of customer dissatisfaction in line with company procedures. Refer customer complaints in line with company procedure.
About you
- Leaving Certificate with two honours and at least a B in ordinary level maths.
- QFA qualified or actively working towards qualification (to be completed within 9 months of joining).
- Experience in the Life Assurance industry or Financial Services.
You'll also bring:
- A strong commitment to delivering excellent customer service and going the extra mile to support customers and brokers.
- Excellent communication and interpersonal skills, with the ability to build rapport and handle queries with empathy and professionalism.
- High attention to detail and accuracy when working with data and numbers.
- Confidence using digital tools and systems, with strong PC literacy.
- Strong organisational skills and the ability to manage your own workload effectively.
- A collaborative, team-oriented mindset with a flexible, can-do attitude.
- A proactive approach to learning and professional development.
- A commitment to upholding company values and delivering service excellence.
- The ability to remain calm and focused under pressure and meet deadlines.
