Job Summary:

The position will be responsible managing our field claims process and supporting our claims team in the delivery of accurate and efficient claim outcomes with the highest levels of customer satisfaction. This role requires demonstrated experience in field claims management and all aspects of damage investigation, determination of causation, mitigation, repair assessment and resolution of property claims.

Duties/Responsibilities:

• Oversite and management of independent appraiser assessment and repair estimate quality.
• Claim file reviews and evaluation related to causation, damage assessment, loss related scope and overall accuracy, authority requests and quality assurance.
• Training and development of TPA field resources and QA team.
• Evaluation and assessment of TPA/IA performance.
• Direct onsite involvement on claims in the Southern CA area involving significant exposures and potential SIU concerns.
• Oversees the daily workflow related to field investigations and assessment of damages.
• Provides constructive and timely performance feedback to team members and TPA resources.
• Completes daily file reviews to provide file handling direction and authority related to mitigation, pack outs, and repairs.
• Completion of daily, weekly, monthly, and quarterly required quality assurance activities.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Strong people management skill set to include hiring, training, coaching, mentoring, and the overall development of field resources, vendors, and other claims professionals.
• Excellent interpersonal, written, and verbal communication skills.
• Expertise in to establishing rapport, credibility, trust, and positive relationships with all aspects of the claims' operation.
• Ability to effectively plan and prioritize work activities.
• Skilled in to working with standard office technology, including Microsoft Office Suite.
• Able to cultivate a work environment that encourages and develops new ideas from direct reports and pe
• A strong technical skill set with overall property claims handling to include demonstrated experience in the following areas:
  • Complex coverage investigation and assessment
  • Assessment and evaluation of dwelling related damages
  • Assessment and management of temporary living related claims
  • Identification, investigation and evaluation of potential fraud claims
  • Strong knowledge of estimating platforms and estimating accuracy.
  • Strong knowledge of emergency mitigation related to water and fire claims.
• Ability to create and deliver an exceptional claim experience for all customers.
• Strong time management skills.
• Proactive problem-solving skills.
• Proven ability to work in a team oriented and collaborative environment.

Required Education and Experience:

• Bachelor's degree in related field or equivalent experience
• A minimum of 3 years of property claims supervisory experience with at least four direct reports.
• Hold a current California adjuster license or successfully obtain one within 90 days of employment (study time and testing fees will be covered by the company as needed).
• Demonstrated experience successfully managing vendor resources including but not limited to independent appraisers, managed repair resources, and other field investigation resources.