Head of Service Delivery - Specialty Insurance Carrier (Fully Remote)
Reporting to: Chief Operations Officer (COO)
Our client, a rapidly growing Specialty insurance carrier, is seeking a strategic and operationally-minded Head of Service Delivery to drive excellence across the underwriting lifecycle-from submission intake through post-bind servicing. This high-impact leadership role will play a critical part in shaping and optimizing underwriting support functions while driving digital transformation and enhancing the customer experience.
Key Responsibilities:
- Lead the development and continuous improvement of end-to-end underwriting operations.
- Drive automation, AI adoption, and digital workflow implementation to improve operational efficiency and service quality.
- Build scalable processes that support business growth and meet evolving partner needs.
- Lead, mentor, and manage a team of approximately 16 Underwriting Assistants.
- Collaborate closely with Underwriting and cross-functional teams to identify bottlenecks, re-engineer workflows, and deliver service excellence.
Ideal Candidate Profile:
- A minimum of 7 years of Property & Casualty (P&C) underwriting experience, preferably in the Excess & Surplus (E&S) market.
- Proven success in leading operational or call center teams, with a focus on automation, process redesign, and scalable operations.
- Strong business acumen and the confidence to challenge the status quo when necessary.
- Exceptional communication and stakeholder management skills, with the ability to thrive in a fast-paced, growth-oriented environment.
Additional Information:
- This is a fully remote position offering flexibility and autonomy.
- A unique opportunity to join a forward-thinking carrier investing in innovation, technology, and people.
If you meet the qualifications above and are excited about shaping the future of underwriting operations, we encourage you to apply today.
Key Words:
"excess and suprlus"
"underwriting"
"service delivery"
"specialty lines"
"operations"
