Back to job search

Infrastructure Support Specialist

  • Location:

    London

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    £30000 - £40000 per annum

  • Contact:

    Ben Stallard

  • Contact email:

    Ben.Stallard@oliverjames.com

  • Job ref:

    JOB-052021-142548_1621332494

  • Published:

    about 1 month ago

  • Expiry date:

    2021-06-17

  • Startdate:

    ASAP

Infrastructure Support Specialist

About the Role

This is a Group level role supporting the Group IT infrastructure. We are a small but effective team who pride ourselves in our customer-service and "can-do" attitude. Working closely together to share knowledge and skills to be the best we can be. The role will suit someone with 1st and 2nd line experience from a Service Desk and desktop support background looking to progress into infrastructure, projects and being an escalation point for others in the team.

Key Responsibilities

  • Working with the IT Service Desk and Network to provide support for the user base and the IT Infrastructure.
  • Mentor of Junior IT service desk members and form part of the escalation into a 2nd / 3rd line role.
  • Provide escalation for 1st Line support on IT and Service Desk requests.
  • Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements.
  • Provide operational reporting for the Infrastructure Team Lead.
  • Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's.
  • Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors.
  • Perform computer / server and software installations.
  • Support the ongoing maintenance and stability of IT Services

You will be able to demonstrate a working knowledge and experience of the following:

  • Troubleshooting desktop and server hardware faults and issues.
  • Microsoft Windows Server 2016+ and above
  • Azure Infrastructure-As-A-Service and O365, as well as knowledge of the various platforms that fall under these.
  • Citrix knowledge of catalogues, redeployments of images and using Citrix Studio and Director.
  • Lenovo, HP technologies, Citrix and thin clients
  • Internet security gateways, email security gateway's and archiving solutions.
  • Endpoint protection management and monitoring
  • Networking, WAN, LAN and network skills.
  • Cisco Meraki & Mitel telephony experience would be ideal.


The following qualifications would be beneficial:

  • Microsoft - MCP accreditation in Desktop & Server Support/Configuration.
  • ITIL v3 Service Management (Foundation).

Two people with surfboards

We are Oliver James and we bring

people together

Click below to watch the launch video for the new Oliver James brand