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Infrastructure Support Specialist

  • Location:


  • Sector:


  • Job type:


  • Salary:

    £30000 - £40000 per annum

  • Contact:

    Ben Stallard

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Infrastructure Support Specialist

About the Role

This is a Group level role supporting the Group IT infrastructure. We are a small but effective team who pride ourselves in our customer-service and "can-do" attitude. Working closely together to share knowledge and skills to be the best we can be. The role will suit someone with 1st and 2nd line experience from a Service Desk and desktop support background looking to progress into infrastructure, projects and being an escalation point for others in the team.

Key Responsibilities

  • Working with the IT Service Desk and Network to provide support for the user base and the IT Infrastructure.
  • Mentor of Junior IT service desk members and form part of the escalation into a 2nd / 3rd line role.
  • Provide escalation for 1st Line support on IT and Service Desk requests.
  • Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements.
  • Provide operational reporting for the Infrastructure Team Lead.
  • Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's.
  • Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors.
  • Perform computer / server and software installations.
  • Support the ongoing maintenance and stability of IT Services

You will be able to demonstrate a working knowledge and experience of the following:

  • Troubleshooting desktop and server hardware faults and issues.
  • Microsoft Windows Server 2016+ and above
  • Azure Infrastructure-As-A-Service and O365, as well as knowledge of the various platforms that fall under these.
  • Citrix knowledge of catalogues, redeployments of images and using Citrix Studio and Director.
  • Lenovo, HP technologies, Citrix and thin clients
  • Internet security gateways, email security gateway's and archiving solutions.
  • Endpoint protection management and monitoring
  • Networking, WAN, LAN and network skills.
  • Cisco Meraki & Mitel telephony experience would be ideal.

The following qualifications would be beneficial:

  • Microsoft - MCP accreditation in Desktop & Server Support/Configuration.
  • ITIL v3 Service Management (Foundation).

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