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IT Demand - CRM & Customer Operations

  • Location:

    City of Milano

  • Sector:

    Transformation & Change Management

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Maria Piva

  • Contact email:

    Maria.Piva@oliverjames.com

  • Job ref:

    JOB-012024-235197_1710949877

  • Published:

    27 days ago

  • Expiry date:

    2024-04-19

For leading Multinational Company, we are looking for a:

IT Demand - Customer Operations Area


The role will be the point of contact between business and IT department, managing business projects with IT perspective.


Main responsibilities:

  • Acting as Technology's first contact point relative to products, applications and IT relevant developments;
  • Responsible for IT related business requirements to achieve quality requirement specifications, work out requirement specifications that fit into the Edenred IT architecture;
  • Providing advice, guidance and full management in line with business demands and constraints;
  • Working closely with a range of stakeholders from both the business and the technical teams to ensure we deliver simply brilliant products and services to our customers as well as cutting the edge;
  • Manage reportings.



Main requirements:

  • 5+ years' experience in similar roles in complex multinational companies or IT consulting;
  • Strong project management experience, with high level of exposure to business process + technological background;
  • Experience in managing projects with a high level of focus in user experience, eg web portals, mobile apps and digital payments;
  • Experience in matrix and international organizations;
  • Fluent English level (mandatory);
  • Education level required: Master's degree. Computer Science/Computer Engineering degree is a plus

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