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IT Infrastructure Analyst - VMware, Azure, Cisco

  • Location:

    London

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Alistair Britten

  • Contact email:

    Alistair.Britten@oliverjames.com

  • Job ref:

    JOB-102024-260740_1728913101

  • Published:

    20 days ago

  • Expiry date:

    2024-11-13

IT Infrastructure Analyst - 1st / 2nd line, Cisco, Azure

London Market Reinsurer

Hybrid - 4 days in office

I am currently working with a leading London Market Re-insurer in the Property & Casualty space who are looking for a strong IT Infrastructure Analyst to join their expanding team in a brand new role. This role will be supporting the senior engineers and reporting directly into the IT Lead, you will be working with a globally distributed support and operations team that hold responsibility for providing 1st & 2nd line support for all infrastructure platforms, including; desktop workstations; VDI; telephony; audiovisual equipment; and server hardware (locally and remote branch offices).

Key responsibilities:

  • 1st & 2nd line support - Troubleshooting; Desktop; VDI; telephony; audiovisual; servers
  • Quickly provide technical assistance to active requests - installing, configuring, diagnosing, repairing, patching and updating all IT hardware and equipment
  • Utilise JIRA to track issues on platforms through the support life-cycle
  • Monitor and provide support for global systems, network links, virtualized platforms, and application health through Orion dashboards
  • Provide out-of-hours emergency support on important infrastructure issues / user requests
  • Creation and deployment of Windows application packaged through an application management platform (Altiris, Intune)
  • Provide user training and IT system inductions during staff onboarding and later upgrade training
  • Challenge the status quo of infrastructure systems and platforms while looking for innovation opportunities in both tactical and strategic ways
  • Provide support to Application Development teams on infrastructure issues affecting either vendor provided and/or proprietary software

Key qualifications and skills:

  • VMware, Linux, or Microsoft certification(s) - Desired
  • CCNA or relevant networking experience - Desired
  • 3+ years' experience supporting a multi-vendor environment including Linux / VMware / Microsoft products
  • 3+ years' experience in Server and desktop hardware monitoring and support
  • Experienced working with Microsoft Operating Systems, - W10, 11, Server, 2012, 2016, 2019 and newer
  • Experience managing a Cloud based environment - Azure experience
  • Experience with Microsoft directory services; Active Directory, Group Policy, AGPM, DNS & DHCP.
  • Knowledge and experience of one of the following virtualisation platforms: Citrix XenApp/Xen Desktop; VMWare vSphere, ESXi & Horizon View.
  • Previously worked with collaboration tools such as Office 365, SharePoint, Microsoft Teams and OneDrive
  • Ability to work in a change -controlled environment, with a view of regulatory and audit requirements & controls

If you feel your experience could add value, please send an up to date CV.

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