Their solutions help their clients better connect with the communities they serve, using Data Science etc to create positive customer engagement in the most efficient & effective way possible- addressing significant challenges within this space.

You would play a vital role in this companies growth moving forwards. You'll be at the forefront of ensuring the seamless operations of both IT, Infrastructure and Application Support.

The leadership & direction you provide will drive process improvement practices and further empower data driven decision making!

Key Responsibilities:

• To collaborate with cross-functional teams to monitor application and infrastructure performance
• Proactively identify & address issues to minimise downtime, ensuring optimal performance.
• Work closely with the development team to maintain and improve system reliability
• Lead new initiatives to enhance service desk best practice
• Implement best practice for Incident Management , resolution and efficiency
• Collaborate with wide stakeholders to optimise system performance
• Lead and mentor a team of support analysts.

We're looking for someone from either an IT Support or Application support background that is used to driving efficiency and best practice across a team.

This is a fantastic opportunity for someone looking to work in a fast paced environment who enjoys problem solving and brining the best out of people!

A flexible hybrid role, you must be a commutable distance from Manchester for a couple of days a week in the office.

Click apply or email alice.crossley@oliverjames.com for more details!