Business analyst Cash management

Role of the Business Communication Team
(Ongoing incident)

• In collaboration with IT and Production teams, understand and track incidents.

• Translate technical impacts into clear messages for business and servicing teams.

• Prepare client communications so they can, in turn, inform their internal teams and take necessary measures.

(Post-incident / Problem Management)

• Regular review of past incidents (monthly).

• In-depth analysis (e.g., SEPA, international payments) to identify root causes: errors, releases, process gaps.

• Propose improvement opportunities and engage with product teams to identify potential developments.

Organization

• 3 main hubs: Paris, Brussels, Lisbon.

• Recruitment context:
  Replacement of a consultant based in Paris (long term).
  The replacement is done in Brussels, to strengthen proximity with the Production teams, which operate cross-border Paris-Brussels.

Role of the Business Analyst

• Interface between IT/Production and Business teams.

• Follow-up of major incidents: understanding, documentation, communication.

• Participation in post-incident analysis: coordination, diagnosis, continuous improvement.

• Contribution to client relations by ensuring clear, fast, and reliable information.
  
  

Why this position is key

• Direct impact on client satisfaction and the bank's reputation.

• Essential link between technical aspects (IT, Production) and business needs (Business, Servicing).

• Opportunity to work in an international, demanding, and structured environment.

• Experience: Junior profiles accepted but with exposure to cash management.

• Knowledge of payment mechanisms (SEPA, SEPA Direct Debit, instant payment).

• Understanding of corporate financial flow issues (excluding credit cards).

• Soft skills: Clear communication, analytical mindset, ability to manage crisis situations, multi-team coordination.