A leading international insurer is seeking a skilled Operational Resilience Consultant to be part of a newly established team in Hong Kong. This critical role is focused on enhancing the organization's operational resilience framework, ensuring compliance with regulatory requirements, particularly the E-21 Guidelines on Operational Resilience issued by the Hong Kong Insurance Authority (HKIA).

The successful candidate will play a pivotal role in designing, implementing, and embedding operational resilience standards across the organization. This includes identifying critical business services, building robust response strategies, and ensuring the organization can effectively prevent, respond to, recover from, and learn from operational disruptions.

This is an exciting opportunity for someone with strong regulatory experience, a deep understanding of operational resilience principles, and the ability to collaborate across business units to drive resilience initiatives in a dynamic, fast-paced environment.

Key Responsibilities

• Develop and implement an operational resilience framework aligned with regulatory guidelines, including E-21 standards issued by the HKIA.
• Identify and map critical business services, assess their dependencies, and define impact tolerances.
• Develop and maintain metrics to assess resilience capabilities and ensure continuous improvement.

• Act as the subject matter expert for E-21 regulation requirements and ensure compliance across all operational resilience activities.
• Work closely with senior leadership, risk management, and compliance teams to ensure alignment with regulatory expectations.
• Prepare and present resilience-related reports to regulators, auditors, and senior stakeholders.

• Design and implement incident response strategies to ensure the organization can effectively respond to and recover from disruptions.
• Conduct scenario testing and simulation exercises to assess the effectiveness of response plans.
• Collaborate with business units to ensure critical services can meet impact tolerances during disruptive events.

• Partner with business units, technology teams, and third-party vendors to ensure resilience measures are consistently applied across the organization.
• Provide training and awareness programs to embed a culture of resilience within the organization.
• Act as a liaison between the global operational resilience team and local stakeholders, ensuring strategic alignment.

• Monitor emerging risks, trends, and regulatory changes in operational resilience.
• Identify opportunities for process improvement and recommend innovative solutions to enhance the organization's resilience capabilities.
• Prepare and deliver regular updates to senior leadership on the progress of operational resilience initiatives.

Required Skills and Experience

• Strong experience in operational resilience, business continuity, or risk management within the financial services or insurance industry.
• In-depth knowledge of regulatory frameworks, with specific experience in E-21 Guidelines on Operational Resilience issued by the HKIA.
• Demonstrated ability to design and implement operational resilience frameworks, including mapping critical business services and defining impact tolerances.
• Experience in incident management, scenario testing, and recovery planning.
• Familiarity with third-party risk management and dependency mapping within global organizations.

• Strong stakeholder engagement and communication skills, with the ability to influence and collaborate across multiple levels of the organization.
• Analytical mindset with the ability to assess complex systems and processes and identify areas for improvement.
• Proactive and detail-oriented, with the ability to manage multiple priorities and meet tight deadlines.

Preferred Qualifications

• Experience in the insurance or financial services sector is highly desirable.
• Professional certifications such as CBCP (Certified Business Continuity Professional), CRISC (Certified in Risk and Information Systems Control), or other relevant certifications are an advantage.
• Familiarity with global operational resilience regulations (e.g., FCA/PRA guidelines in the UK or similar frameworks).
• Proficiency in Cantonese and English is preferred.