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Platform Support Engineer

  • Location:

    Selangor, Malaysia

  • Sector:


  • Job type:


  • Salary:

    RM8500 - RM12000 per month

  • Contact:

    Nathaniel Leong

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Startdate:


  • Participate in the platform deployment, and ongoing process of investigating and troubleshooting to technical issues of Silent8 platform in a 24x7x365 environment.
  • Quickly develop a comprehensive understanding of the applications and infrastructure, including Database, OS, Azure Storage, Azure Monitor & Azure Log Analytical Workspace.
  • Triage the Database, OS and Azure Storage related issues to the corresponding teams.
  • Deploy the changes to OS and Storage Account referencing the scripting/procedure from existing documents
  • Monitor and track the solved or unsolved issues related to Application, Database, OS and Azure Storage.
  • Stay informed of production changes that could affect functionality and alerting.
  • Ability to coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues.
  • Accurately troubleshoots, reproduces, and documents issues and other pertinent information in Incident or Problem tickets.
  • Create and maintain issue log.

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