We're seeking an experienced Auto Claims Representative to handle commercial auto claims involving fire, theft, and total loss. This remote role requires strong investigative skills, knowledge of state-specific practices, and the ability to deliver exceptional service while resolving complex claims efficiently.

Key Responsibilities

• Conduct commercial auto claim investigations in a remote setting.

• Handle all components of first-party fire, theft, and total loss claims.

• Identify and resolve coverage issues through thorough investigation.

• Detect and report red flags for potential fraud.

• Collaborate with independent appraisers and specialized experts such as arson investigators, law enforcement, forensic accountants, and attorneys.

• Review and assess claim estimates, evidence, and expert reports.

• Negotiate towing and storage fees.

• Accurately determine damage valuations and establish proper reserves.

• Process timely and accurate payments.

• Take detailed recorded statements from insureds and claimants.

• Maintain claim files in accordance with best practice guidelines.

• Obtain and maintain all necessary state licenses.

Required Qualifications

• Minimum of 3 years of experience handling First Party Fire, Theft, and Total Loss auto claims.

• Strong experience in coverage investigations and writing clear, professional coverage letters.

• Excellent communication and organizational skills.

• Strong computer proficiency and time management abilities.

• Ability to independently prioritize tasks and switch focus as needed.

• Demonstrated success working remotely and managing claim files with limited supervision.

• Bachelor's degree required.