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ServiceNow Chief Architect

  • Location:

    Chicago

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    US$180000 - US$210000 per annum + bonus

  • Contact:

    Jon Chapman

  • Contact email:

    Jon.Chapman@oliverjames.com

  • Job ref:

    JOB-092023-222895_1694209562

  • Published:

    9 months ago

  • Expiry date:

    2023-09-27

  • Startdate:

    ASAP

We are seeking a vastly experienced ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions. As a ServiceNow Architect, you will play a critical role in analyzing business requirements, defining technical strategies, and architecting solutions.

  • Lead the design and architecture
  • Integration and Automation: Design and implement seamless integrations with third-party applications, automating processes and data exchanges for enhanced efficiency.
  • Incident, Problem, and Change Management: Establish and enhance incident, problem, and change management processes within the ServiceNow platform to improve service delivery and IT operations.
  • Service Catalog and Workflow Design: Develop service catalogs and custom workflows, aligning them with ITIL best practices and organizational requirements.
  • Reporting and Analytics: Create and configure dashboards and reports to provide insights into service performance and operational metrics.
  • Security and Compliance: Implement security controls and access restrictions within the ServiceNow platform to ensure data protection and compliance with industry standards.
  • Service Level Management: Define and configure service level agreements (SLAs) and operational level agreements (OLAs) to measure and improve service performance.
  • Upgrades and Enhancements: Coordinate and manage ServiceNow platform upgrades and enhancements, leveraging new features and functionalities.
  • Documentation and Training: Create detailed technical documentation and provide training to end-users and IT staff on ServiceNow solutions.

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