Responsibilities:
- Provide support and advice to clients on the Google Workspace (formerly G Suite) platform
- Adhere to service level agreements dealing with enquiries in a professional and timely manner
- Contribute to the continual improvement of service and regular reporting
- Work alongside the Project Managers to ensure smooth delivery of technical aspects of projects and plans
- Attend meetings with Customers, Account Managers and Sales Executives working as a technical expert
- Work closely and collaboratively with customers to devise effective solutions
- Work closely with customers to understand and capture requirements
- Provide ongoing support for customers post implementation
- Advise customers on product features and roadmaps for Google Workspace (formerly G Suite) and Partner products
Key Skills & Personal Attributes:
- Experience in a customer-facing service desk/helpdesk role
- The ability to analyse and methodically resolve technical problems
- A natural curiosity and experience in applying technology to resolve customer issues
- The ability to convey complex issues to people at all levels of seniority both verbally and in writing
- Enthusiasm and self-assuredness
- Confidence with technology and the Internet
Desirable Skills:
- One year experience in service desk environments.
- Technical expertise with the Google Workspace/G Suite Platform is desirable but not essential as training will be provided.
- Experience in SaaS/IaaS, specifically Google Cloud Technologies