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Workplace Services Manager - Milan

  • Location:

    City of Milano

  • Sector:

    Transformation & Change Management

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Jamila Pompei

  • Contact email:

    Jamila.Pompei@oliverjames.com

  • Job ref:

    JOB-052021-143056_1621961319

  • Published:

    29 days ago

  • Expiry date:

    2021-06-20

Job title:
Workplace Service Manager

Reports to:
Head of IT Service

Location: Milan

Experience: +10 years

Industry: Banking

Job Description:

Workplace Service Manager focus on the maintenance and resolution of technical issues related to computer applications or manage electronic systems and devices. He is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require.

Key Responsibilities:

  • Deliver day to day workplace management services, including concierge services, event management, helpdesk services and workplace communications.
  • Manage a team responsible to ensure enquiries and workplace requests are met within agreed Service Level Agreements (SLAs), managing escalations where necessary.
  • Manage workplace systems and reporting, ensuring data is accurate and dashboard information (or reports) and provided to senior management, including team KPIs and operating budget.
  • Lead business systems and building services projects to improve the workplace services function, undertaking project scoping, implementation and reporting to deliver projects on time.
  • Establish, maintain and manage vendor relationships and implement clear KPIs and contract management processes to ensure efficient service agreements are met.
  • Maintain effective relationships with customers while promoting and supporting an agile, harmonious working environment for customers.
  • Proactively conduct regular internal customer meetings to drive engagement, collaboration and continual improvement and ensure processes are standardized, aligned and delivered in accordance with the wider regional portfolio.

Soft Skills:

  • Degree
  • 10 Years ; Minimum 3-5 years experience in workplace services management
  • Strong vendor management, including supplier selection and contract negotiating
  • Demonstrated excellence in leading teams and efficient project completion
  • Exceptional customer service skills

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