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Key Information Documents

From 6th April 2020, Regulation 13A of the ‘Conduct Regulations’ (Conduct of Employment Agencies and Employment Businesses Regulations 2003) introduced a requirement for employment agencies to provide a ‘Key information document’ to agency workers. Following the effective date all new agency workers must be given a ‘Key information document’ before agreeing terms with an employment business. The document sets out key information about your relationship with Oliver James and the intermediary or umbrella company used in your engagement, including details about pay, holiday entitlement and other benefits.

The key information document is intended to improve transparency of information for agency workers, particularly around pay. It will give you immediate access to key pay related information before agreeing terms with an employment business and a clear indication of how any fees and deductions will be made to your pay.


You are being paid through an intermediary or umbrella company: a third-party organisation will calculate your tax and other deductions and then pay you for the work undertaken for the hirer. Oliver James will be sourcing assignments for you.

The money earned on your assignments will be transferred to the umbrella company and they will then pay you your wage. All the deductions made which affect your wage are listed in the Key Information Document.

Brookson Limited - Key Information Document
Compass CE Ltd PEO - Key Information Document
Danbro Workforce Solutions Limited - Key Information Document
NASA Umbrella Limited - Key Information Document
Parasol Ltd - Key Information Document
Paystream My Max Limited - Key Information Document Ltd - Key Information Document - Key Information Document

PSC - Key Information Document​

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You are being paid directly by the employment business with no deductions to your rate. If you engage with an employment business as a personal service company, then you can ‘opt out’ of being covered by the Conduct Regulations.

The opt out must be given in writing to the employment business by both the PSC and the individual being supplied to do the work. The employment business cannot encourage you to ‘opt out’ and it must be your own decision.

The Employment Agency Standards (EAS) Inspectorate is the government authority responsible for the enforcement of certain agency worker rights. You can raise a concern with them directly on 020 7215 5000 or through the Acas helpline on 0300 123 1100, Monday to Friday, 8am to 6pm.

PSC - Key Information Document

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