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Business Servicing Senior Manager - Client Success/Insurance

  • Location:

    Hong Kong

  • Sector:

    Sales & Marketing, Operational

  • Job type:

    Permanent

  • Salary:

    Up to HK$65000 per month + bonus

  • Contact:

    Maggie Leung

  • Contact email:

    Maggie.Leung@oliverjames.com

  • Job ref:

    JOB-062022-171137_1655970811

  • Published:

    10 days ago

  • Expiry date:

    2022-07-23

My client is one of the leader in the insurance industry and they have invested and put in a lot of resources in data analytics tools to generate significant improvements in customer experience and achieve operational excellence.

My client is one of the leaders in the insurance industry and they have invested and put in a lot of resources in data analytics tools to generate significant improvements in customer experience and achieve operational excellence.

We are currently in search for a Vice President, Business Servicing (Client Success) for the following objectives:

Business Partnering & Management:

  • Maintain overview of all projects and initiatives related to business and operations
  • Maintain a great relationship with key business stakeholders

Project Management & Governance

  • Facilitate sales planning process and assist with the ongoing support including but not limited to strategy paper, engagement plan, and Right-Service-Right-Client workshop
  • Support the process for client surveys and other instruments including interpretation of results, development and monitoring of improvement plans
  • Define Business Service Risk Control, Quality and Performance Tracking Framework

We are looking for candidates with the following qualities/experience:

  • Strong insurance/reinsurance knowledge
  • Experience in reporting tools and providing data insight, preferrable BI
  • Relevant experience is driving process & quality improvements
  • Numeracy & analytical capabilities to consider data, identify abnormalities and use information to develop action plan
  • Fluency in English or other Asian languages

The world of contracting: Where stability meets flexibility | Wednesday 20 Oct | 1pm

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