Job Opportunity: Customer Support Analyst

Our esteemed client, a fast-growing company in the technology industry, is seeking a dedicated Customer Support Analyst to enhance their Operations team. This full-time position offers a fantastic opportunity to engage with a dynamic work environment and contribute to groundbreaking technological solutions.

Role and Responsibilities

• Provide customer centric support, problem diagnostics and resolution.
• Recommend improvements.
• Support new customer onboardings.

Key Skills

• 3+ years of customer-facing experience, preferably in a SaaS environment.
• Solid B2B experience (essential).
• Background in the Life Insurance, Pension, Investment, or Brokerage industry (essential).
• Proven ability to handle customer escalations within a ticket-based workflow, consistently meeting SLA requirements.

This role is ideal for someone who is motivated by technology and customer satisfaction, eager to make an impact in a leading technology firm. Our client values innovation and dedication, providing a supportive and engaging workplace that fosters growth and development.

*Visa Stamp 4 or Spouse 1G applicants are considered.