We are seeking an End User Adoption Specialist with a strong background in internal communications, stakeholder management, and professional writing to drive engagement and successful adoption of IT tools, updates, and initiatives across the organization.
In this role, you will act as a bridge between IT and end users, crafting clear, compelling communications and building strategic partnerships with key stakeholders to ensure users understand and embrace new technologies and digital processes. You will help shape communication plans, write targeted messaging, and support change initiatives that enhance user experience and maximize technology value.
Key Responsibilities:
Develop and execute communication strategies to support IT rollouts and updates.
Collaborate with cross-functional teams to understand technology changes and translate them into user-friendly content.
Build and maintain strong relationships with stakeholders across departments to align on messaging and adoption goals.
Create clear, engaging content such as emails, intranet articles, guides, FAQs, and presentations.
Monitor user feedback and adoption trends to refine communication and engagement tactics.
Qualifications:
- 1-3 years of working experience with proven experience in internal communications, employee engagement, or a related field.
Strong writing, editing, and content development skills.
Experience working with or supporting IT, digital, or transformation initiatives.
Ability to manage stakeholders and build consensus across diverse groups.
Comfortable working in a fast-paced, change-driven environment.
If interested, please click "Apply" or contact JJ How via jj.how@oliverjames.com for a further confidential discussion
