Our esteemed client in the Transportation and Logistics sector is seeking a proficient IT Support Engineer to join their dynamic Information Technology team. This contract position offers a challenging and rewarding environment where your skills will be highly valued and instrumental in the ongoing success of the company's operations.

Roles and Responsibilities

• Provide 2nd Line application support for key internal tools and client-facing platforms.
• Analyze complex support queries and identify underlying issues to prevent future problems.
• Collaborate with software development teams to address system anomalies and enhance user experience.
• Ensure all application tasks and procedures adhere to corporate guidelines on system security and data privacy.
• Documenting processes and maintaining logs of issues and resolutions for future reference.
• Lead efforts to improve process efficiency through technology solutions

Key Skills

• Extensive experience in 2nd Line Support within a corporate environment.
• Proven ability to diagnose and resolve technical issues effectively.
• Strong knowledge of software and hardware systems in a business context.
• Excellent communication skills, capable of conveying technical information to non-technical stakeholders.
• Dedication to delivering high-quality customer service and working collaboratively in a team setting.
• Detail-oriented with strong problem-solving skills and the ability to prioritise multiple tasks.