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Operational Excellence Lead

  • Location:

    Hong Kong

  • Salary:

    Up to HK$53000 per month

  • Contact:

    Maggie Leung

  • Contact email:

  • Job ref:


  • Published:

    13 days ago

  • Expiry date:


Looking for a Quality Assurance Lead for Operational Excellence function:

My client is one the industry leaders in the insurance industry and they have invested and put in a lot of resources in data analytics tools to generate significant improvements in customer experience and achieve operational excellence.

We are currently in search for a Team Lead for the following objectives:

  • Technology enablement and provide best practices operation solutions based on data analytics
  • Drive process and efficiency improvement in the end-to-end origination processes
  • Strong analytical support together with Sales Support team to provide insight on business opportunities & process improvement in E2E business origination process

Job Responsibility:

  • Business Management: Maintain overview of all projects and initiatives related to business and operations
  • Establish Best Practices: Define Business Service Risk Control, Quality and Performance Tracking Framework
  • Data Analytics and insights: Perform quality review on Business Services data inputs and assist in maintaining data quality in Business Services responsible tools
  • Solution Enablement: Provide training to new users and also refresher training to improve overall data quality in the origination tool

We are looking for candidates with the following qualities/experience:

  • Strong insurance/reinsurance knowledge
  • Experience in reporting tools and providing data insight, preferrable BI
  • Relevant experience is driving process & quality improvements
  • Numeracy & analytical capabilities to consider data, identify abnormalities and use information to develop action plan
  • Fluency in English or other Asian languages

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