Back to job search

Operational Excellence Lead

  • Location:

    Hong Kong

  • Salary:

    Up to HK$53000 per month

  • Contact:

    Maggie Leung

  • Contact email:

    Maggie.Leung@oliverjames.com

  • Job ref:

    JOB-062021-143450_1622537675

  • Published:

    13 days ago

  • Expiry date:

    2021-07-01

Looking for a Quality Assurance Lead for Operational Excellence function:

My client is one the industry leaders in the insurance industry and they have invested and put in a lot of resources in data analytics tools to generate significant improvements in customer experience and achieve operational excellence.

We are currently in search for a Team Lead for the following objectives:

  • Technology enablement and provide best practices operation solutions based on data analytics
  • Drive process and efficiency improvement in the end-to-end origination processes
  • Strong analytical support together with Sales Support team to provide insight on business opportunities & process improvement in E2E business origination process

Job Responsibility:

  • Business Management: Maintain overview of all projects and initiatives related to business and operations
  • Establish Best Practices: Define Business Service Risk Control, Quality and Performance Tracking Framework
  • Data Analytics and insights: Perform quality review on Business Services data inputs and assist in maintaining data quality in Business Services responsible tools
  • Solution Enablement: Provide training to new users and also refresher training to improve overall data quality in the origination tool

We are looking for candidates with the following qualities/experience:

  • Strong insurance/reinsurance knowledge
  • Experience in reporting tools and providing data insight, preferrable BI
  • Relevant experience is driving process & quality improvements
  • Numeracy & analytical capabilities to consider data, identify abnormalities and use information to develop action plan
  • Fluency in English or other Asian languages

Two people with surfboards

We are Oliver James and we bring

people together

Click below to watch the launch video for the new Oliver James brand