*Role Overview:*

The Operational Resilience Consultant is responsible for ensuring that the organization maintains robust operational resilience frameworks. The role involves collaboration with key internal stakeholders to identify, assess, and mitigate risks related to operational resilience across the business.

*Key Responsibilities:*

- Conduct thorough assessments of business processes and critical services to identify vulnerabilities and areas requiring resilience enhancement.

- Develop and implement effective resilience strategies aligned with industry best practices and regulatory guidelines.

- Perform business impact analyses to identify potential disruptions and their potential impacts on business operations.

- Coordinate scenario testing exercises to evaluate and improve existing resilience measures.

- Facilitate comprehensive risk assessments focusing on operational risks and resilience factors.

- Prepare and provide regular reports and updates to senior management and relevant governance committees.

- Embed resilience practices throughout the organization by working closely with risk management, compliance, IT, and senior management teams.

- Monitor and ensure ongoing adherence to established operational resilience standards and guidelines.

*Key Focus Areas:*

- *Governance:* Establish and maintain clear roles, responsibilities, and oversight frameworks for operational risk management.

- *Operational Risk Management:* Implement frameworks to address risks arising from people, processes, systems, and external events.

- *Operational Resilience:* Ensure the capability to deliver critical services through disruptions, establishing clear tolerance levels and regularly conducting scenario testing.

- *Supporting Risk Areas:* Integrate business continuity, disaster recovery, crisis management, change management, technology and cyber risk, third-party risk, and data risk management into a cohesive resilience strategy.

*Qualifications and Experience:*

- Proven experience in operational resilience within insurance or financial services sectors.

- Demonstrated expertise in conducting business impact analyses, scenario testing, and risk assessments.

- Familiarity with regulatory requirements and resilience frameworks applicable to insurance and financial services.

- Experience with OSFI Guideline E21 or similar regulatory frameworks would be advantageous.

- Ability to engage effectively with diverse stakeholders including senior executives, risk management, compliance, and technical teams.

- Strong analytical, organizational, and communication skills.