We are seeking an experienced and dynamic Project Manager to lead the delivery of a high-impact Customer Portal as part of a broader Digital Transformation program for a reputable financial services organisation. This role is ideal for someone who thrives in fast-paced environments, is solution-oriented, and possesses exceptional stakeholder management skills-particularly with senior and executive level stakeholders.
You'll play a pivotal role in driving strategic change, enhancing customer experience, and ensuring the success of one of our most critical digital initiatives.
Key Responsibilities
Lead end-to-end delivery of the Customer Portal project within a broader digital transformation agenda.
Manage project scope, timelines, resources, risks, and budgets across the full lifecycle.
Build and maintain strong relationships with senior stakeholders, navigating complex dynamics with confidence and diplomacy.
Facilitate clear, proactive, and strategic communication between cross-functional teams, vendors, and executive leadership.
Champion a customer-centric and solution-focused mindset across the project team.
Identify and mitigate risks, resolve blockers, and drive continuous improvement.
Ensure compliance with industry regulations, internal governance, and best practices.
What We're Looking For
5 to 15 years of proven project management experience, ideally within financial services or highly regulated industries.
A track record of successfully delivering customer-facing digital platforms, particularly portals or self-service applications.
Exceptional stakeholder management skills-you can influence and engage C-level executives and senior leaders with confidence.
Strong understanding of digital transformation frameworks, agile and/or hybrid methodologies.
Solution-oriented and pragmatic, with a knack for resolving conflicts and finding a path forward under pressure.
Energetic, outgoing, and switched-on - someone who naturally takes initiative and brings positive momentum to a team.
Excellent verbal and written communication skills, with an ability to tailor messaging to technical and non-technical audiences.
Comfortable navigating ambiguity and leading change in complex, matrixed organisations.
Desirable Qualifications
Project Management certifications (e.g., PMP, PRINCE2, AgilePM, Scrum).
Experience in customer experience design, UX/UI collaboration, or working with product teams.
Familiarity with platforms such as Salesforce, Adobe Experience Manager, or other customer engagement tools.
