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Senior Business Analyst

  • Location:

    كوالا لومڤور, Malaysia

  • Sector:

    Life Insurance, Transformation & Change Management, Operational

  • Job type:


  • Salary:

    Up to RM14000 per month + Medical insurance, AL, EPF, Sick leaves etc

  • Contact:

    Candia Sar

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:



  • Able to challenge the current process and think out of the box to come out with simplified business & processing rules and yet, comply with all regulatory requirements within policy servicing.
  • Facilitate user journey workshops and other necessary discussions with relevant stakeholders to clearly define the scope and outcome to meet the key objectives.
  • Review test plan prepared by Test Manager and ensure critical scenarios are covered before recommending to product owner to sign off.
  • Review test results upon completion of User Acceptance Test (UAT) and ensure that results are as expected with all critical defects are closed before recommending for sign off.
  • Work closely with internal team to plan for deployment, post deployment verification and support.
  • Work together with Change Manager to prepare communication/training materials.
  • Communicate effectively or provide training to keep relevant stakeholders and business users of the new roll out.
  • Support virtual/physical roadshow and roll down to the external stakeholders whenever required.


  • At least 5-10 years experience in Business Analysis, Life Operations, preferably Policy Servicing.
  • Strong knowledge of project management/business requirements analysis.
  • Exposure in Agile environment/Agile practitioner.
  • Proven experience in program management.
  • Proven stakeholder management skills.
  • Good business acumen.
  • Ability to think from business owners' perspectives and know the action to take and make business decision.
  • Ability to influence key decision makers.
  • Ability to demonstrate innovation and creativity.
  • Flexible approach to work.
  • Strong negotiation skills.

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